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Random shutdown with blue screen

Discussion in 'Windows Vista' started by ourmand, Jun 30, 2008.

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  1. ourmand

    ourmand Thread Starter

    Joined:
    Nov 19, 2007
    Messages:
    15
    Hi,
    I've recently bought a new computer and it keeps shutting down and giving a blue screen error. Windows reports and solutions say it is a hardware error. Any help would be greatly appreciated. I am running windows vista 32-bit, processor is an Intel Core Quad CPU Q6600 @ 2.40GHz, RAM 2815MB
    Error details are as follows: BCCODE 1000008E
    BCP1 C000001D
    BCP2 936E1CA8
    BCP3 9A153B60
    BCP4 00000000
    OS 6_0_6000
    Service Pack 0_0
    Product 768_1
    I've already had a new harddrive fitted as thats what the company said it was, now they are saying it's software and the warranty doesn't cover me for that, but i'm not convinced because before the hard drive was fitted i was advised to do a clean install and as soon as that was done i had a blue screen as i booted up for the first time and the computer just couldn't boot. It tried about five times before it was successful and there was no software on it then, only what came pre-installed. Thanks again in advance.
    Mandie
     
  2. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    It could be a virus or spyware so I would run an online virus and spyware scanners first:
    www.bitdefender.com and www.ewido.net
    Then let us know how you did as the next step would be a memory test.
     
  3. ourmand

    ourmand Thread Starter

    Joined:
    Nov 19, 2007
    Messages:
    15
    Hi, I have done scans with avg free and superantispyware all come up clean and memory tests have been done and they come up fine also. This has been happening virtually since i've had the computer, and also after i've done fresh installations without being connected to the internet. Could it be a driver?
     
  4. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    www.memtest86.com then is for you. When you run memtest remember you need to do 4 full tests and each have 8 passes so this will take 3-4 hours. Any errors at all and you have your answer.
     
  5. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I can run a debugging utility on the dump files if you do this:

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to c:\windows\minidump and copy the last few minidump files to that folder. *this assumes 'c' is your boot drive, if it is not, subsitute accordingly
    3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

    This might point us to a non Windows driver causing the error, if one exists for it.

    >> Also, you can go to the Control Panel > Performance Information and Tools > Advanced and look at the "Reliability Index"

    When did the first blue screen occur after the clean install? What preceeded it if anything?
     
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