For the past month, my laptop has been shutting down/crashing randomly. It would just go black while I'm working, and when I start it up it would be a fresh start and not a resume (like sleep or hibernate).
I thought it might be an overheating fan but that seems unlikely since I have a cooling pad, and the laptop doesn't feel too hot. But nonetheless, I tried my best to clean the fans. Didn't work.
Maybe it's the battery because I noticed the shutdowns would happen whenever it was unplugged/on battery. I tried troubleshooting, did sfcscan and DISM, didn't seem to help. But it seems strange because these shutdowns started happening frequently very suddenly just as this February started. I'd assume problems would start out slow and gradually get worse. (The way I charge my laptop I simply charge it all the way to 100%, unplug, and then plug when it's low)
Another culprit seems to be Windows 10 update. Recently, I rolled back an update in an attempt to fix it, and things seem to be fine for a week before another update was automatically installed just today. Shortly after I unplugged my laptop after charging, it shutdown like usual. So now I've rolled back those updates to see if that fixes it. Maybe it was just a coincidence but it would be great if anyone would provide some advice. Thanks.
Also attached energy report.pdf just in case it's useful.
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20191001002746.000000+480
Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, Intel64 Family 6 Model 142 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 620, 1024 MB
Hard Drives: C: 930 GB (755 GB Free);
Motherboard: ASUSTeK COMPUTER INC. X541UAK, ver 1.0, s/n QCCXKF30B73700301
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n H9N0CX15E746378
Antivirus: Windows Defender, Enabled and Updated
I thought it might be an overheating fan but that seems unlikely since I have a cooling pad, and the laptop doesn't feel too hot. But nonetheless, I tried my best to clean the fans. Didn't work.
Maybe it's the battery because I noticed the shutdowns would happen whenever it was unplugged/on battery. I tried troubleshooting, did sfcscan and DISM, didn't seem to help. But it seems strange because these shutdowns started happening frequently very suddenly just as this February started. I'd assume problems would start out slow and gradually get worse. (The way I charge my laptop I simply charge it all the way to 100%, unplug, and then plug when it's low)
Another culprit seems to be Windows 10 update. Recently, I rolled back an update in an attempt to fix it, and things seem to be fine for a week before another update was automatically installed just today. Shortly after I unplugged my laptop after charging, it shutdown like usual. So now I've rolled back those updates to see if that fixes it. Maybe it was just a coincidence but it would be great if anyone would provide some advice. Thanks.
Also attached energy report.pdf just in case it's useful.
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20191001002746.000000+480
Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, Intel64 Family 6 Model 142 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 620, 1024 MB
Hard Drives: C: 930 GB (755 GB Free);
Motherboard: ASUSTeK COMPUTER INC. X541UAK, ver 1.0, s/n QCCXKF30B73700301
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n H9N0CX15E746378
Antivirus: Windows Defender, Enabled and Updated