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Random Wireless Disconnects

Discussion in 'Networking' started by RSeay, Sep 10, 2011.

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  1. RSeay

    RSeay Thread Starter

    Joined:
    Sep 10, 2011
    Messages:
    5
    Hey everyone,
    I'm running Frontier internet (not of my own choice) and everything was working decently for several months until the past few weeks. My internet keeps disconnecting for absolutely no reason, from anywhere from 15 seconds to several minutes. Here recently it's been getting worse and has led me to post this. I disconnect every five or so minutes (usually for 15 - 30 seconds), which makes any sort of gaming impossible, and i can tell that it never stops because sometimes if i watch a stream it will stop for a while, and then come back picking up wherever it happens to be when my connection picks back up. The strange thing, is that with the short disconnects, which is almost always what i get with the exception of a few times tonight, my computer says that i'm still connected to the internet with a very good connection. It still shows that it is connected to the internet, but i literally can do nothing until it picks back up. My internet just hiccups or something. I'm using a linksys WRT54G Version 6 router. I really cannot figure out anything, and it's been so frustrating, because anytime i need or want to do something involving the internet it is a nightmare to work with. I'd really appreciate any help that can be put forth. Thank you in advance.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    I may be a DNS issue and you need to set public IPs - quite simple - I 'll post the link at the end
    BUT

    first lets see a few things , so i dont jump to conclusions as it could be a number of other things like wireless interference

    If you connect to the router by cable - soes it work OK
    Any other PCs have the same issue - ?


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
    ------------------------------------------------------------------------

    Google public DNS

    Google public DNS
    http://code.google.com/speed/public-dns/

    Theres also a link on how to setup those DNS IP address
    http://code.google.com/speed/public-dns/docs/using.html

    ------------------------------------------------------------------------
     
  3. RSeay

    RSeay Thread Starter

    Joined:
    Sep 10, 2011
    Messages:
    5
    I tried to connect to the router by cable but i couldn't get it to where it was receiving the ethernet connection as opposed to wireless. And my roommate doesn't seem to have the same problems and keeps telling me that its my computer, but my laptop behaves the same way. I'm not sure what to believe.




    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Richard-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Linksys Wireless-G PCI Network Adapter with SpeedBooster
    Physical Address. . . . . . . . . : 00-1E-E5-29-74-F7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::7447:72ea:ee:15f1%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, September 10, 2011 12:15:41 AM
    Lease Expires . . . . . . . . . . : Sunday, September 11, 2011 12:15:41 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 201334501
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-B3-72-F5-00-1B-B9-78-B3-E7
    DNS Servers . . . . . . . . . . . : 184.16.4.22
    184.16.33.54
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2cdc:3451:3f57:fe99(Preferred)
    Link-local IPv6 Address . . . . . : fe80::2cdc:3451:3f57:fe99%10(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled





    These are the ping results.


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>piing 168.192.1.1
    'piing' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 3ms, Average = 2ms

    C:\Windows\system32>ping google.com

    Pinging google.com [74.125.225.49] with 32 bytes of data:
    Reply from 74.125.225.49: bytes=32 time=627ms TTL=54
    Reply from 74.125.225.49: bytes=32 time=445ms TTL=54
    Reply from 74.125.225.49: bytes=32 time=438ms TTL=54
    Reply from 74.125.225.49: bytes=32 time=379ms TTL=54

    Ping statistics for 74.125.225.49:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 379ms, Maximum = 627ms, Average = 472ms

    C:\Windows\system32>ping 209.138.226.152

    Pinging 209.138.226.152 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 209.138.226.152:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Windows\system32>

    I tried to do the Google DNS, but i cannot for the life of me find the 'change network adaptor'. I followed the instructions to network and sharing center, and i swear it isn't there.
     

    Attached Files:

  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    you used the wrong IP number ping 209.138.226.152 should have been Ping 209.183.226.152

    I assume those pings where when its working all OK
    repeat when it fails
     
  5. RSeay

    RSeay Thread Starter

    Joined:
    Sep 10, 2011
    Messages:
    5
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=8ms TTL=64
    Request timed out.
    Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 8ms, Average = 4ms

    C:\Windows\system32>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Request timed out.
    Reply from 209.183.226.152: bytes=32 time=78ms TTL=47
    Reply from 209.183.226.152: bytes=32 time=76ms TTL=47
    Reply from 209.183.226.152: bytes=32 time=77ms TTL=47

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 76ms, Maximum = 78ms, Average = 77ms

    C:\Windows\system32>

    I ran a stream and as soon as the stream disconnected i ran the ping.
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,257
    First Name:
    Terry
    If you are using any turbo or speedbooster stuff on the adapter/router try with that disabled.
     
  7. RSeay

    RSeay Thread Starter

    Joined:
    Sep 10, 2011
    Messages:
    5
    I do not know how to tell if i have one on there or, if i do, how to get it off. What do i need to look for on the router? Neither of us set it up so i have no idea and neither does he.
     
  8. RSeay

    RSeay Thread Starter

    Joined:
    Sep 10, 2011
    Messages:
    5
    my friend tested it without the speedbooster on my computer and said no change occured.
     
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