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Ransom ?

Discussion in 'Windows 10' started by rarodrig, Apr 16, 2018.

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  1. rarodrig

    rarodrig Thread Starter

    Joined:
    Aug 2, 2002
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    When came back to my laptop, (Win10, mcafee) and it’s a brick. No charging light, nothing happens when pushing power button, etc.. Then got the phone call about “windows license expired.”
    Call was from Number was 855 201 3878, and call went to my voicemail.


    Help please
     

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    Last edited: Apr 16, 2018
  2. rarodrig

    rarodrig Thread Starter

    Joined:
    Aug 2, 2002
    Messages:
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    I tried another "power cord to the charger brick", to rule out power cord failure. I don't have any other compatible (ASUS) power converter/connector to rule out that link as a failure mode.
    I guess these to events could be unrelated, and I just happen to have a power fail when getting the phone call.

    Any ideas? It's time for a trip to the repair shop, I guess.
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
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    First Name:
    Derek
    That is almost certainly a total coincidence
    I have never yet seen one of these tech support scammers able to prevent computer from booting at all or bricking the computer, especially if you have not given them any access to the computer.

    The usual scam involves you giving them access via a remote access program that you have to download & approve, then them locking the computer until you pay them to unlock it.

    Try unplugging all leads
    remove battery ( if it has a removal battery) press & hold the off switch for about 10-15 seconds to totally clear any memory residual
    put back battery. see if it boots
    then see if it works on mains power

    It just could be a dodgy on off switch and bit of jiggling or constant pressing might get it working
    As this is unlikely to actually be malware moved to W10
     
  4. rarodrig

    rarodrig Thread Starter

    Joined:
    Aug 2, 2002
    Messages:
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    Thanks. That must be true. I’ll check charger
     
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