RDP connection between home PC's

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Jimmmac1

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Jan 16, 2005
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Good afternoon.

My mom and step-dad are having problems with their computer and could be a great help if I could log into their PC remotely. I talked to their provider, and they are not behind a router. I am. I have tried logging into their PC and am getting a connection refused. Because of the damage to their computer, they are unable to bring up Window Help. They are running Windows XP Home. I am trying to log in via one of my Windows XP Home computers, and Xandros and am getting the same message. They will soon have to reformat the hard drive and have pictures that they don't want to lose. He is a newbie with limited tech knowledge of his computer. He has a hard time understanding where things are. I think I got him to shut down Windows Firewall, but still couldn't get in. I think Norton's is in the way but am not sure how to shut it down to get me in. Any help would be more than appreciated. Thanks.

Jim Macdonald
 
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