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re: Computer crashing - Please Help!!

Discussion in 'Virus & Other Malware Removal' started by jeannice, Sep 3, 2004.

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  1. jeannice

    jeannice Thread Starter

    Joined:
    Sep 3, 2004
    Messages:
    2
    :confused: Please help!!!

    I use windows 98 and had 2 viruses. One was a Trojan and the other was calledPB.Zafi.

    These I thought were successfully removed by Trend Micro Homescan, I thought, but my computer is still crashing and running very slowly.

    This is the Hijack this log:
    Logfile of HijackThis v1.97.7
    Scan saved at 13:44:16, on 03/09/04
    Platform: Windows 98 Gold (Win9x 4.10.1998)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
    C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\PTSNOOP.EXE
    C:\WINDOWS\STARTER.EXE
    C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
    C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
    C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
    C:\PROGRAM FILES\NTL\BROADBAND MEDIC\SMARTBRIDGE\MOTIVESB.EXE
    C:\PROGRAM FILES\NETROPA\TOUCH MANAGER\TOUCHMGR.EXE
    C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 5\DIRECTCD\DIRECTCD.EXE
    C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
    C:\WINDOWS\SYSTEM\MSWHEEL.EXE
    C:\PROGRAM FILES\LEXMARK X1100 SERIES\LXBKBMGR.EXE
    C:\PROGRAM FILES\HOTBAR\BIN\4.5.1.0\HBINST.EXE
    C:\PROGRAM FILES\NETROPA\TOUCH MANAGER\MEDIACTR.EXE
    C:\PROGRAM FILES\WEATHERCAST\WEATHER.EXE
    C:\WINDOWS\SYSTEM\LEXBCES.EXE
    C:\PROGRAM FILES\LEXMARK X1100 SERIES\LXBKBMON.EXE
    C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\LEXPPS.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\RNATHCHK.EXE
    C:\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\I46TZHK4\HIJACKTHIS[1].EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.2020search.com/search/9884/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.shopnav.com/apps/epa/epa?cid=shnv9884&s=
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.tjem.com/searchbar.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.tjem.com/searchbar.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.shopnav.com/apps/epa/epa?cid=shnv9884&s=
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.hotbar.com/dyn/hotbar/3.0/sb_searchPageHome.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by LineOne
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
    F1 - win.ini: load=ptsnoop.exe
    O2 - BHO: (no name) - {D44B5436-B3E4-4595-B0E9-106690E70A58} - C:\WINDOWS\APPLICATION DATA\WLLTIIEKN.DLL (file missing)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: (no name) - {14b3d246-6274-40b5-8d50-6c2ade2ab29b} - C:\PROGRAM FILES\SRNG\SNHELPER.DLL (file missing)
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\PROGRAM FILES\HOTBAR\BIN\4.5.1.0\HBHOSTIE.DLL
    O3 - Toolbar: Accessories - {9B35A850-66AB-4c6d-8A66-136ECADCD904} - C:\WINDOWS\APPLICATION DATA\WLLTIIEKN.DLL (file missing)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: 2020 Search - {4E1075F4-EEC4-4a86-ADD7-CD5F52858C31} - C:\WINDOWS\2020SE~1.DLL (file missing)
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\PROGRAM FILES\HOTBAR\BIN\4.5.1.0\HBHOSTIE.DLL
    O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
    O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
    O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe
    O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.ExE
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [CriticalUpdate] c:\windows\SYSTEM\wucrtupd.exe -startup
    O4 - HKLM\..\Run: [srng] \Program Files\Srng\Srng.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [TimeSink Ad Client] "C:\Program Files\TimeSink\AdGateway\TSADBOT.EXE"
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NTL\BROADB~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
    O4 - HKLM\..\Run: [Touch Manager] C:\Program Files\Netropa\Touch Manager\TouchMgr.exe
    O4 - HKLM\..\Run: [TIPS] C:\PROGRA~1\MICROS~2\tips\mouse\tips.exe
    O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MICROS~2\point32.exe
    O4 - HKLM\..\Run: [WhenUSave] C:\PROGRA~1\SAVE\Save.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "c:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [WeatherOnTray] C:\PROGRAM FILES\HOTBAR\BIN\4.5.1.0\WEATHERONTRAY.EXE
    O4 - HKLM\..\Run: [LexStart] lexstart.exe
    O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
    O4 - HKLM\..\Run: [Hotbar] C:\PROGRAM FILES\HOTBAR\BIN\4.5.1.0\HBINST.EXE /Upgrade
    O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\MCAFEE.COM\AGENT\MCREGWIZ.EXE /autorun
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
    O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding
    O4 - HKCU\..\Run: [WeatherCast] C:\PROGRA~1\WEATHE~1\Weather.exe /q
    O4 - HKCU\..\RunServices: [WeatherCast] C:\PROGRA~1\WEATHE~1\Weather.exe /q
    O4 - Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
    O4 - Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\SYSTEM\E_SRCV03.EXE
    O4 - Startup: Corel Family and Friends Reminders.LNK = C:\Program Files\Corel\Print House Magic\cffrem.exe
    O8 - Extra context menu item: &RSDN Search - res://C:\WINDOWS\2020SE~1.DLL/GoRSDN.dll.htm
    O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsearch.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsimilar.html
    O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmbacklinks.html
    O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmtrans.html
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
    O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37862.4023611111
    O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - http://down.plaxo.com/down/release/PlaxoInstall.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab


    Thank-You
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,941
    Please update your version of Hijack This to the latest one, 1.98.2 and post another log. It’s very important that you save it to its own folder on your hard drive, such as program files (not temporary files or the desktop), so that it can create proper back-ups and be able to restore them if necessary.

    You can get it here:

    http://www.majorgeeks.com/download3155.html
     
  3. jeannice

    jeannice Thread Starter

    Joined:
    Sep 3, 2004
    Messages:
    2
    Thanks for your reply!! I have gone to majorgeeks and I cannot get the page to load properly at the mo. Is there anywhere else that you can suggest to download this from?

    Also forgot to mention after the computer has crashed it comes up with:

    A required.dll file, egnsengine.dll was not found. I dont know what this means??!!!!
    :confused: :confused: :confused:
    Many thanks
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,941
    That particular dll file is from Gator. Let's do some clean-up first and then we'll get the newer version of Hijack This afterwards.

    Please download and run the following programs:

    CWSHREDDER

    http://www.majorgeeks.com/download4086.html

    Close all browser windows, open cwshredder.exe then click "Fix" and let it run.

    Then restart your computer.

    IMPORTANT! To help prevent this from happening again, you should install all the Microsoft security patches and critical updates.

    AD-AWARE

    Go here: http://www.lavasoftusa.com/support/download/
    and download Ad-Aware SE Personal

    Install the program and launch it.

    First, in the bottom right-hand corner of the main window click on Check for updates now then click Connect and download the latest reference files.

    Then, in the main window: Click Start and under Select a scan Mode tick Perform full system scan.

    Then, deselect Search for negligible risk entries.

    To start the scan, click the Next button.

    When the scan is finished mark everything for removal and get rid of it. (Right-click the window and choose select all from the drop down menu and then click Next)

    Restart your computer.

    SPYBOT SEARCH & DESTROY

    http://majorgeeks.com/download2471.html

    Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems''. Anything that needs to be fixed it will show in red and have a green check in the box to the left. Click ''Fix Selected Problems'', Then restart your computer.

    Then, after rebooting, please post another log and we’ll see what’s left to get rid of.
     
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