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Re Downloading Free Avast

Discussion in 'General Security' started by ncs436163, Sep 27, 2010.

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  1. ncs436163

    ncs436163 Thread Starter

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    I downloaded the Avast Free when it was offered to me on my computer, BUT NOW when I tried to open it, it tells me >> Application configeration incorrect, reinstall. I went to website and clicked on FREE only but NO Downloading took place. Please help me as I do like this adware Help.
    Thank You,
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    What do you mean it was offered to you on your computer? Are you sure it's the legit program? There are rogue programs that try to imitate the legit ones.
     
  3. ncs436163

    ncs436163 Thread Starter

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    I clicked on thread location BUT I'm so stupid with computers I can not find the link for the re-downloading place to click onto. I'm sorry to be a pest, but appreciate Your help!!
    Please let me know.
    Thank You for Your Time & Help,
    ncs436163
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I've removed your e-mail address from both posts so you don't get spammed and also because all help is given here on the boards where it will be helpful to others as well.

    Please go here to download HijackThis.
    • To the right of the green arrow under HijackThis downloads click on the Executable button and download the HijackThis.exe file to your desktop.
    • Double-click the HijackThis.exe file on your desktop to launch the program. If you get a security warning asking if you want to run this software because the publisher couldn't be verified click on Run to allow it.
    • Click on the Scan button. The scan will not take long and when it's finished the resulting log will open automatically in Notepad.
    • Click on the Save log button and save the log file to your desktop. Copy and paste the contents of the log in your post.
    Please do not fix anything with HijackThis unless you are instructed to do so. Most of what appears in the log will be harmless and/or necessary..
     
  5. ncs436163

    ncs436163 Thread Starter

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    I did this but what next to ge the avast re downloaded?
    When I had gone to the avast website first to redownload it it would not let me at what I thought was the right place to ge the Free Avast?
    Please advise Your knowledge.
    Thank You
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I want to see if it shows up as being installed.

    Please post the HijackThis log and then also do this one to see what programs are installed.

    Open HijackThis and click on the Open Misc Tools section button. Click on the Open Uninstall Manager button. Click the Save List button. Save the list then copy and paste it here.

    You can try uninstalling Avast via the Control Panel - Add or Remove Programs and then reinstalling it from here:

    http://www.avast.com/en-ca/free-antivirus-download
     
  7. ncs436163

    ncs436163 Thread Starter

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    I'm still fighting the process. Before a few yrs. ago when I did this I had No problems, why now, who knows. I deleted the old one and am trying again to reinstall. It just doesn't download when I click onto the given places. If I'd pay money it probably would go right thru,I can't. I also went to the Hijack and did what You mentioned. Thank You so far.
    Ncs436163
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Please post the logs I asked for.
     
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