1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Real Player problems; won't play, freezes

Discussion in 'All Other Software' started by RandomName, Mar 25, 2004.

Thread Status:
Not open for further replies.
Advertisement
  1. RandomName

    RandomName Thread Starter

    Joined:
    Jul 23, 2003
    Messages:
    61
    When I tried to play a video stream earlier, I got an error message about a missing file in my Temp Internet files. An attempt at playing an audio stream got the same response. I tried to uninstall Real Player, but for some reason that didn't work, as I got an error message about missing an uninstaller component. When I tried to reinstall it, that wouldn't work either, as when it had to uninstall Real Player, the aforemention uninstaller component error occured. I tried redownloading the latest version of Real Player, but the same error occured, and when it did install, my attempts to play streams cause AOL to crash, and it won't play regular RP files at all.

    What has happened, and what can I do to fix this ?
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Real is owned by AOL and the player is integrated into the AOL "browser". Trying to remove Real probably damaged AOL.

    You could try reinstalling AOL to see if it repairs both.
     
  3. RandomName

    RandomName Thread Starter

    Joined:
    Jul 23, 2003
    Messages:
    61
    I just tried that, and it didn't work.
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,187
    First Name:
    Frank
    If RealPlayer won't uninstall in Add/Remove Programs, do this:

    1. Go into C:\PROGRAM\FILES, then right-click on and delete any REAL, REALNETWORK, or REALPLAYER folder.

    2. Go into the registry(Start - Run - REGEDIT - OK), then click the + in

    HKEY_LOCAL_MACHINE - SOFTWARE

    HKEY_CURRENT_USER - SOFTWARE

    In the SOFTWARE sub-menu, look for a REAL, REALNETWORK, or REALPLAYER folder. Right-click the folder, then delete it. Ignore the warning that appears.

    3. Go into Find - Files And Folders, type in REAL, then allow the list of files to appear. Some of them will be obvious that they are associated with RealPlayer and some will not. If you find a file that you're unsure of, right-click it, then click Properties. The information in the General and Version tabs should tell you if the file is associated with RealPlayer. For every file that you have no doubt about, right-click it and delete it.

    4. Reboot your computer.

    These steps will manually removed 99.9% of RealPlayer from your computer - and hopefully solve your problem.

    As far as "AOL HELL" is concerned, I would consider getting rid of it and getting another ISP. If you decide to follow my advice, the steps for getting rid of it are posted in my website.
     
  5. RandomName

    RandomName Thread Starter

    Joined:
    Jul 23, 2003
    Messages:
    61
    I did all that, and was able to redownload Real Player fine. But when I go to play any Real files, the program shuts down, and Windows gives me an error message.
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,187
    First Name:
    Frank
    RealPlayer and RealOnePlayer have been problematic since Moby Dick was a minnow. I provided the sets for cleaning it out of your computer. I didn't know that you would reinstall it. My personal advice would be to get rid of RealPlayer and AOL.
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/214703

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice