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really REALLY need some help please!

Discussion in 'Windows Vista' started by queenofheartsx, Oct 30, 2011.

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  1. queenofheartsx

    queenofheartsx Thread Starter

    Oct 30, 2011
    My laptop is an Acer Aspire 3680 with Windows Vista and it has two user accounts - one of which is the administrator.
    A while ago, when I booted my laptop up and tried to log in as the administrator, a message came up saying something like 'user failed the logon' so therefore wouldn't let me log in. I tried numerous things like rebooting etc but still couldn't get onto it so ever since I've had to use the other account on here. However, I have so many pictures, documents, music and videos saved on that account! Is there any way at all I can access them? I know the administrator password, I just can't get onto the account. Any help would really be appreciated!
  2. PrariedogHearder

    PrariedogHearder Banned

    Oct 29, 2011
    Try this to see if it will get you going again:

    1. Boot in to Safe Mode. This tutorial will show you how.

    Advanced Boot Options

    2. Make sure that the "User Profile Service" is set to Automatic and Started."

    3. Restart to see if you are able to logon now.
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