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RealTek AC'97 Audio - No sound

Discussion in 'Windows XP' started by dudoubleb, Sep 28, 2010.

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  1. dudoubleb

    dudoubleb Thread Starter

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    Everytime I restart my PC I get prompted with Welcome to the Found New Hardware Wizard trying to help me install:

    RealTek AC'97 Audio

    I currently dont have any sound and im guessing I need to download the driver again. Not sure what happened. The problem is I get led to many sites that I either cant download the driver or I end up downloading some stupid diagnostic program. Even the download from CNET ended up in a temporary blue screen/recover from a serious error. Little help please.
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    Cody
    Please provide the following information:


    • Make and model of your computer (assuming the PC was purchased at a retail store, etc)
    • When you access Device Manager, what audio device is listed?
    • When you access Control Panel -> Sounds, what is your default audio device (if any)?
    • Have you made any recent hardware changes?
    • Have you made any recent software changes?
     
  3. TexMexAlex

    TexMexAlex

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    Try taking a photo of the blue screen or tell us the error code. (y)
     
  4. dudoubleb

    dudoubleb Thread Starter

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    Sony VAIO about 8 years old. I dont see that any audio device is listed in Device Manager. I am not sure on any hardware ofr software changes. I attached the error and show the Device Manager....i think
     
  5. TheShooter93

    TheShooter93 Malware Specialist

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    No, there are no attachments on your post(s).
     
  6. dudoubleb

    dudoubleb Thread Starter

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    Can you see attachment now?
     

    Attached Files:

    • Doc3.doc
      File size:
      179.5 KB
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  7. flavallee

    flavallee Trusted Advisor

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    Double-click Multimedia Audio Controller to open its properties window, then click Details(tab).

    Look for a string that has VEN_####&DEV_#### as part of it.

    Advise what the 4 characters are that follow VEN_ and DEV_

    -----------------------------------------------------------------
     
  8. dudoubleb

    dudoubleb Thread Starter

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    Ven_1039&dev_7012
     
  9. flavallee

    flavallee Trusted Advisor

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    Chip Number: SiS7012 + Realtek AC97 audio
    Chip Description: PCI Audio Accelerator
    Notes: http://www.sis.com/download/agreement.php?id=155808&url=download_step1.php?id=1558

    ------------------------------------------------------------------

    Create a folder on the desktop.

    Click the above link to go to the site.

    Check "I accept to the above", then click "I agree".

    Click "SiS7012 Audio Driver".

    Select a download location, then click "Download Now".

    Type in the code, then click "Download Now".

    Select to save the "a12112d.zip" file in the folder that you previously created on the desktop.

    After the file has been downloaded and saved in that folder, right-click it to extract its contents.

    Double-click the "setup.exe" file to install the driver.

    After it's installed, restart the computer.

    ---------------------------------------------------------------------
     
  10. dudoubleb

    dudoubleb Thread Starter

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    That did it.....nice work, nice work!!!
     
  11. flavallee

    flavallee Trusted Advisor

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    :D :) (y)

    -----------------------------------------------------------------
     
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