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realtek hd audio manager is missing

Discussion in 'Hardware' started by MARU7, Sep 30, 2018.

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  1. MARU7

    MARU7 Thread Starter

    Joined:
    Sep 30, 2018
    Messages:
    2
    no speaker or headphone are plugged in ..this message appear on sound icon and also red cross sign...no sound for long time...in divice manager there shown unknown device on high defination audio bus with yellow sign... i have tried many way to install driver from realtek but nothing help...help me please...the below is my system configuration..,thank you...

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 4
    RAM: 2047 Mb
    Graphics Card: NVIDIA GeForce GT 610, -2048 Mb
    Hard Drives: C: 48 GB (23 GB Free); D: 48 GB (5 GB Free); E: 97 GB (8 GB Free); F: 270 GB (33 GB Free);
    Motherboard: ASUSTeK Computer INC., P5KPL-AM/PS
    Antivirus: None
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,815
    First Name:
    Frank
    ASUS P5KPL-AM/PS (support site)
    That brand/model motherboard has integrated Realtek ALC662 High Definition Audio
    The most current Windows 7 64-bit driver for it is located HERE.
    Note: Select one of the "Download @ MajorGeeks" links.

    There appears to be an issue with the Windows 7 Ultimate 64-bit operating system in that computer, so please do the following in it:
    Download MGADiag and save it to your desktop.
    Double-click on MGADiag.exe to launch the program.
    Click "Continue".
    Ensure that the "Windows" tab is selected (it should be by default).
    Click the "Copy" button, then leave the report window open.
    Paste the report back here in your next reply.

    I have no idea why you divided that 500 GB(465 GB actual capacity) hard drive into 4 partitions.
    They're either too small or have very little free space left, so that eventually is going to cause issues.

    ----------------------------------------------------------------
     
    Last edited: Sep 30, 2018
  3. MARU7

    MARU7 Thread Starter

    Joined:
    Sep 30, 2018
    Messages:
    2
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {9B522112-3B80-43AD-BFE7-BBAFA05D640E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B522112-3B80-43AD-BFE7-BBAFA05D640E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3125480940-458101784-3673031063</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0601 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100820000000.000000+000</Date></BIOS><HWID>60040F00018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2692018
    Installation ID: 022203616744696094236445020212199081708734901506023471
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/30/2018 11:29:04 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LgAAAAAABAABAAEAAAABAAAAAQABAAEAJJRK3R4dWv+qdkjkCnugUO4afFdMWA==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC A_M_I_ OEMAPIC
    FACP A_M_I_ OEMFACP
    HPET A_M_I_ OEMHPET
    MCFG A_M_I_ OEMMCFG
    OEMB A_M_I_ AMI_OEM
    GSCI A_M_I_ GMCHSCI
    SLIC ALWARE ALIENWRE
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,815
    First Name:
    Frank
    Thanks for submitting a MGADiag log.
    That appears to be a non-genuine copy of Windows 7 Ultimate 64-bit which is licensed to a Dell Alienware.
    We don't provide help here with a non-genuine Windows operating system.
    If my suspicion is correct, your thread will be closed by one of our Moderators.

    ---------------------------------------------------------------
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,003
    Indeed. They key is from an Acer. Thread closed for reasons already stated.
     
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