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Rebooting over and over.

Discussion in 'Virus & Other Malware Removal' started by michael_jii, Jan 7, 2006.

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  1. michael_jii

    michael_jii Thread Starter

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    Hi,
    I have a friend whose PC just keeps rebooting during normal use, it's already rebooted 3/4 times this morning 1300 my time..

    does this sound like malware? what should we advise them to do? I would have suggested booting in safemode and running a malware scan.

    any suggestions?

    thanks,
     
  2. michael_jii

    michael_jii Thread Starter

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    just reading other threads... sounds like sasser?
     
  3. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi..what system are they using?
     
  4. michael_jii

    michael_jii Thread Starter

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    windows XP SP2, brand new pc... 3/4month old
     
  5. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi..try system restore..if it start up..
    or f 8 at start up..choose last known good configuration..
    or a clean boot..
    http://support.microsoft.com?kbid=308029
    scroll down to 310353 how to run a clean boot..
    join forum and post a hjt log..
     
  6. michael_jii

    michael_jii Thread Starter

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    hmm, it's been doing it since new though, but it's just getting worse and worse....
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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  8. michael_jii

    michael_jii Thread Starter

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    Yh, did an Ewido scan, turns out to be New.DotNet, that was unstable and crashing rundll32.exe.
    I think that's what was causing the reboots. just waiting on conformation that it's stopped.
     
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