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receiving emails now I have new ISP in Outlook express

Discussion in 'Web & Email' started by howard b, Feb 2, 2007.

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  1. howard b

    howard b Thread Starter

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    Hi guys, I have just swapped ISP from my old freeserve (wanadoo,orange) broadband to sky. The problem is I want to still be able to access my old email a/c I have had for years. I used to use outlook express and wanted to still be able to use this program, however since changing ISP I still receive emails but cannot send any as I get the error,

    The connection to the server has failed. Account: 'pop.wanadoo.co.uk', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

    Can anyone help?
     
  2. cgesicki

    cgesicki

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    I found this, even though it states for Earthlink just follow the instructions and input the info for Sky.


    Error: The connection to the server has failed. Account: 'youraccount', Server: 'www.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
    You are on a an ISP (such as Earthlink or Mindspring) that blocks their users using any SMTP server other than their own. Your solution is as follows:
    # To set up Earthlink, Mindspring, or your ISP's SMTP servers for your outgoing email you must click on your account settings in the email client you are using (Outlook Express, Eudora, Netscape etc.)
    # In the SMTP (outgoing mail server) field you will enter smtp.earthlink.net (or whatever your dial up or direct access ISP's SMTP server is) as your SMTP server. You must then enter your Earthlink (or your ISP's) username and password for that mail server.
    # In Outlook Express it is at the bottom of that same tab. You must uncheck 'My server requires authentication' and click on 'settings' to enter your Earthlink (or your ISP's) username and password.

    Your email will still be from your own domain name, the only difference is in the way it is routed throughout the Internet. Instead of being sent through our servers it is processed through Earthlink (or your ISP's) servers. This allows Earthlink (or your ISP) to monitor its users.
     
  3. howard b

    howard b Thread Starter

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    I have just tried what you suggested and it works. (y) My outbox is now empty and just in case I sent one to my hotmail account and it arrived.

    Thanks for your help

    Howard.
     
  4. cgesicki

    cgesicki

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    glad it worked out for you
     
  5. chevinbighill

    chevinbighill

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    Howard im having the same problem but i dont understand cgesicki reply so i wondered if howard could tell me how he did it please!

    The connection to the server has failed. Account: 'pop.wanadoo.co.uk', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
     
  6. cgesicki

    cgesicki

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  7. chevinbighill

    chevinbighill

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    cheers cgesicki
    but im a little confused about which to put where in your kind description ,my old provider (wanadoo) is the email im having trouble sending from outlook express and my new sky broard band doesnt accept it.....please can you help?
     
  8. a1batman

    a1batman

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    My colleague is having the same problem in that his outlook express email was on a dialup pay as you go and now he is connected via sky broad band. He has no problem with sending any email's from the sky address and he is okay at receiving all his freeserve emails. the problem comes when he wants to send an email from his freeserve email address.
    Have you managed to under stand what is needed to be done to his freeserve account details within outlook express. Like yourself I can't understand what specific parts need to be changed. He is using XP home as the operating system.
     
  9. a1batman

    a1batman

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    What specific account out of the two that I have need to be changed.
    Thanks from a1batman
     
  10. cgesicki

    cgesicki

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    In the Outgoing Mail Server (SMTP) try entering smtp.freeserve.co.uk or smtp.freeserve.net as your SMTP server. You must then enter your username and password for that mail server.
     
  11. a1batman

    a1batman

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    I have two account profiles in outlook express, one for the sky broadband and the other for the freeserve. Which of these do I have to alter the outgoing mail server details because in the freeserve one it has already got smtp.freeserve.co.uk sorry to be a pain
     
  12. a1batman

    a1batman

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    I have two account profiles in outlook express, one for the sky broadband and the other for the freeserve. Which of these two profiles do I have to alter the outgoing mail server details of, because in the freeserve one it has already got smtp.freeserve.co.uk . Sorry to be a pain.
     
  13. cgesicki

    cgesicki

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