Solved Recent saved files gone after restart

magos0011

Thread Starter
Joined
May 21, 2020
Messages
16
Just in case my post 12 is missed I repeat
You CANNOT run a drive (partition) of 125GB with ONLY 2GB of free space
For a simple non technical explanation - if you try and save data that is more than 2GB - where? can it be saved to.
Even if what you are trying to save is less than 2GB - be assured you need to create more free space

i already deleted some files i have 10gb free space but after irestart it it turns back to 2gb free space and the deleted files is still there, i already empty the recycle bin too
 

magos0011

Thread Starter
Joined
May 21, 2020
Messages
16
someone told me this has a worm/ worm alike virus but i dont know how to fix it
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
23,898
Send me please the results of this

Download MGADiag and save it to your desktop.
Double-click on MGADiag.exe to launch the program.
Click "Continue".
Ensure that the "Windows" tab is selected (it should be by default).
Click the "Copy" button, then leave the report window open.
Paste the report back here in your next reply.
 

AmyToo

Amy
Joined
Sep 22, 2017
Messages
393
Is this a computer you bought brand new? It sounds like software is installed that restores an image on reboot. Schools sometimes use this type of software to prevent students from making changes.
 

magos0011

Thread Starter
Joined
May 21, 2020
Messages
16
Send me please the results of this

Download MGADiag and save it to your desktop.
Double-click on MGADiag.exe to launch the program.
Click "Continue".
Ensure that the "Windows" tab is selected (it should be by default).
Click the "Copy" button, then leave the report window open.
Paste the report back here in your next reply.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E9DEE848-9D5B-4A33-B69F-00B71E68D147}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.200102-1707
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Clone\Desktop\AVAST Software\Browser\Application\AvastBrowser.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E9DEE848-9D5B-4A33-B69F-00B71E68D147}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2100059246-1348106102-3121249876</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>FD</Version><SMBIOSVersion major="2" minor="7"/><Date>20181009000000.000000+000</Date></BIOS><HWID>19673B07018400F2</HWID><UserLCID>3009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65613</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7600.0000-1292017
Installation ID: 019646119950601343904273385900387465089223131606881945
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/6/2020 6:57:19 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:6:2020 05:00
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEA7r4mIwq/btZ2XlyeyOioxQrXNO8=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
WDRT ALASKA A M I
FPDT ALASKA A M I
SSDT AMD BANTRY
SSDT AMD BANTRY
CRAT AMD BANTRY
SSDT AMD BANTRY
SLIC ACRSYS ACRPRDCT
 

magos0011

Thread Starter
Joined
May 21, 2020
Messages
16
Is this a computer you bought brand new? It sounds like software is installed that restores an image on reboot. Schools sometimes use this type of software to prevent students from making changes.
it is not new, its almost 2 years on me
 

AmyToo

Amy
Joined
Sep 22, 2017
Messages
393
Does anyone other than you use it? Friends or family?

It really sounds like something is installed that restores an image.

What happens if you install software? Does that disappear after a reboot too?

You bought a brand new computer 2 years ago that came installed with Windows 7?
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
23,898
Your report in post 20 shows that
1. Your Office installation is NOT genuine it is a blocked Volume Licence key
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK

2. Your Windows 7 Ultimate is an OEM SLP install
That is a Original Equipment Manufacturer - System Locked Pre-Installation
That means that this Ultimate should only be on a computer when it was pre-installed by the manufacturer.
On that computer IMHO it did not come with Windows 7 Ultimate installed as the windows 7 life cycle is

Date of general availabilityRetail software end of sales*End of sales for PCs with Windows preinstalled

Windows 7 Home Basic, Home Premium, UltimateOctober 22, 2009October 31, 2013October 31, 2014

Therefore on your computer with a BIOS date of 20181009
It appears not to be genuine.

That is my opinion and if correct we will not assist
One of the rules of the site is
Copyright Infringement and/or Use of Pirated Software
While we believe it's reasonable to make backup copies of CDs and DVDs that you own, a lot of people break copy protection for the wrong reasons. The law is still vague as to whether or not it's legal to break copy protection in order to make such a backup, even for personal use. (The DMCA, for example, seems to make it illegal). Because we do not support pirated software, we may request that you provide validation to confirm that your copy of Windows or other software is not pirated. If you are unable or unwilling to provide this validation, your thread may be closed.
My decision is subject to confirmation by a site admin or moderator and I have referred your topic, for such decision.
 

magos0011

Thread Starter
Joined
May 21, 2020
Messages
16
Does anyone other than you use it? Friends or family?

It really sounds like something is installed that restores an image.

What happens if you install software? Does that disappear after a reboot too?

You bought a brand new computer 2 years ago that came installed with Windows 7?
My brother use it but he said he didnt install anything

how can i format my pc?
i dont know how to install it
 

magos0011

Thread Starter
Joined
May 21, 2020
Messages
16
Your report in post 20 shows that
1. Your Office installation is NOT genuine it is a blocked Volume Licence key
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK

2. Your Windows 7 Ultimate is an OEM SLP install
That is a Original Equipment Manufacturer - System Locked Pre-Installation
That means that this Ultimate should only be on a computer when it was pre-installed by the manufacturer.
On that computer IMHO it did not come with Windows 7 Ultimate installed as the windows 7 life cycle is

Date of general availabilityRetail software end of sales*End of sales for PCs with Windows preinstalled

Windows 7 Home Basic, Home Premium, UltimateOctober 22, 2009October 31, 2013October 31, 2014

Therefore on your computer with a BIOS date of 20181009
It appears not to be genuine.

That is my opinion and if correct we will not assist
One of the rules of the site is


My decision is subject to confirmation by a site admin or moderator and I have referred your topic, for such decision.
Can i replaced it by windows 10?
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
23,898
NO - not that Windows 7 Ultimate - because the windows 10 - upgrade will only work if the Windows 7 is activated and Microrsoft servers see the key as in legal use on that computer.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,408
The key is use is for a Hewlett-Packard and is definitely not genuine for use on this computer. Therefore there's nothing we can do to help you other than advise to purchase a valid retail key for Windows 7 (if you can find one) or Windows 10 and install it after backing up any important things like documents, photos, music, emails etc.
 

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