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Recent Windows 10 Upgrade Crashes Computer

Discussion in 'Windows 10' started by kingofburdocks, Apr 16, 2018.

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  1. kingofburdocks

    kingofburdocks Thread Starter

    Joined:
    May 12, 2001
    Messages:
    54
    I bought an Acer Aspire with Win 7 Pro installed and upgraded it to Win 10 when the free download was offered. It ran fine on that platform. Recently Microsoft said they would no longer support this version and offered an upgrade. Using Microsoft's "Media Creation Tool" I downloaded a fresh copy of Win 10 and attempted this upgrade. Many tries resulted in the same error message:
    0xC1900101 - 0x4000D ... "The installation failed in the second boot phase with an error during Migrate_Data operation. I have also disabled "Fast Startup" but to no avail. I was not able to make a wireless connection with my printer either (hp Envy 7645). Can you help?
     
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  3. Paul23

    Paul23

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    Nov 7, 2017
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    First Name:
    Paul
    Have you tried installing it from safe mode with networking? You can do this if you downloaded a copy onto a usb stick.
     
  4. flavallee

    flavallee Trusted Advisor

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    Messages:
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    First Name:
    Frank
    Which Windows 10 "Version/OS Build" numbers is your Acer Aspire(unknown model/SNID numbers) running, and which "Version/OS Build" numbers did you attempt to upgrade to?

    Are you using Windows 10's built-in antivirus app, or are you using a third-party antivirus app?

    ---------------------------------------------------------------
     
  5. kingofburdocks

    kingofburdocks Thread Starter

    Joined:
    May 12, 2001
    Messages:
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    How do I provide you with this information?
     
  6. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    If you type winver in the search box and then press the Enter key, a small window will appear.
    The Windows 10 "Version" number and "OS Build" number will be listed there.

    I don't like doing an upgrade install from Windows 7 to Windows 10 because it carries too much debris into the upgrade.
    It's also not always successful.
    I prefer to do a clean install of Windows 10 and start out fresh.

    ---------------------------------------------------------------
     
  7. dckeks

    dckeks

    Joined:
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    First Name:
    Darrin
    Please answer the following questions so I can determine the best way to help.

    Do you have a backup or need a backup of your current files before installing? Have you downloaded the latest version of Windows 10 to create your USB? Does your computer still work with your older version of Windows 10?
     
  8. kingofburdocks

    kingofburdocks Thread Starter

    Joined:
    May 12, 2001
    Messages:
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    I am running Version 1607, OS Build 14393.2189 Not sure what the upgrade version is but it might be Version 1709, OS Build 16299.371 A couple of hard boots is necessary to restore the previous version after the update crashes the computer. The update then auto-starts and I don't know how to stop it. A rather nasty loop.
     
  9. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    Windows 10 in your computer is out of date by 2 bi-annual grades:
    Version 1703 OS Build 15063
    Version 1709 OS Build 16299

    and by a soon to be released bi-annual upgrade:
    Version 1803 OS Build 17134
    so it's about 1-1/2 years out of date.

    You didn't advise if your Windows 10 is using its built-in antivirus app or if it's using a third-party antivirus app that you or someone else installed.
    Windows 10 has issues in some computers with a third-party antivirus app, especially when installing Windows updates, so it's generally recommended to stick with its built-in antivirus app.

    Darrin(dckeks) has jumped in, so I'll leave you with him.

    --------------------------------------------------------------
     
  10. dckeks

    dckeks

    Joined:
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    First Name:
    Darrin
    Please perform the following.

    List All Windows Updates and Status
    1. Click on Start icon
    2. Type Command
    3. Right click on Command Prompt and select to Run As Administrator
    4. Copy and Paste the following into Command Prompt
      dism /online /get-packages > 0 & notepad 0
    5. Save the file and upload to your reply
     
  11. kingofburdocks

    kingofburdocks Thread Starter

    Joined:
    May 12, 2001
    Messages:
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    Deployment Image Servicing and Management tool
    Version: 10.0.14393.0

    Image Version: 10.0.14393.0

    Packages listing:

    Package Identity : Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.14393.0
    State : Installed
    Release Type : Language Pack
    Install Time : 4/17/2018 11:47 PM

    Package Identity : Microsoft-Windows-ContactSupport-Package~31bf3856ad364e35~amd64~~10.0.14393.0
    State : Installed
    Release Type : OnDemand Pack
    Install Time : 4/17/2018 8:14 PM

    Package Identity : Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~10.0.14393.0
    State : Installed
    Release Type : Foundation
    Install Time : 4/17/2018 11:43 PM

    Package Identity : Microsoft-Windows-LanguageFeatures-Basic-en-us-Package~31bf3856ad364e35~amd64~~10.0.14393.0
    State : Installed
    Release Type : OnDemand Pack
    Install Time : 4/17/2018 8:14 PM

    Package Identity : Microsoft-Windows-LanguageFeatures-Handwriting-en-us-Package~31bf3856ad364e35~amd64~~10.0.14393.0
    State : Installed
    Release Type : OnDemand Pack
    Install Time : 4/17/2018 8:14 PM

    Package Identity : Microsoft-Windows-LanguageFeatures-OCR-en-us-Package~31bf3856ad364e35~amd64~~10.0.14393.0
    State : Installed
    Release Type : OnDemand Pack
    Install Time : 4/17/2018 8:14 PM

    Package Identity : Microsoft-Windows-LanguageFeatures-Speech-en-us-Package~31bf3856ad364e35~amd64~~10.0.14393.0
    State : Installed
    Release Type : OnDemand Pack
    Install Time : 4/17/2018 8:14 PM

    Package Identity : Microsoft-Windows-LanguageFeatures-TextToSpeech-en-us-Package~31bf3856ad364e35~amd64~~10.0.14393.0
    State : Installed
    Release Type : OnDemand Pack
    Install Time : 4/17/2018 8:14 PM

    Package Identity : Microsoft-Windows-NetFx3-OnDemand-Package~31bf3856ad364e35~amd64~~10.0.14393.0
    State : Installed
    Release Type : OnDemand Pack
    Install Time : 4/17/2018 8:14 PM

    Package Identity : Microsoft-Windows-QuickAssist-Package~31bf3856ad364e35~amd64~~10.0.14393.0
    State : Installed
    Release Type : OnDemand Pack
    Install Time : 4/17/2018 8:14 PM

    Package Identity : Package_for_KB3176936~31bf3856ad364e35~amd64~~10.0.1.1
    State : Installed
    Release Type : Update
    Install Time : 4/17/2018 11:43 PM

    Package Identity : Package_for_KB3199986~31bf3856ad364e35~amd64~~10.0.1.0
    State : Installed
    Release Type : Update
    Install Time : 4/17/2018 11:43 PM

    Package Identity : Package_for_KB3211320~31bf3856ad364e35~amd64~~10.0.1.1
    State : Installed
    Release Type : Update
    Install Time : 4/17/2018 11:43 PM

    Package Identity : Package_for_KB4013418~31bf3856ad364e35~amd64~~10.0.1.0
    State : Installed
    Release Type : Update
    Install Time : 4/17/2018 11:43 PM

    Package Identity : Package_for_KB4033393~31bf3856ad364e35~amd64~~10.0.1.1549
    State : Installed
    Release Type : Update
    Install Time : 4/17/2018 11:47 PM

    Package Identity : Package_for_KB4033631~31bf3856ad364e35~amd64~~10.0.2.6
    State : Install Pending
    Release Type : Update
    Install Time :

    Package Identity : Package_for_KB4049065~31bf3856ad364e35~amd64~~10.0.1.3
    State : Installed
    Release Type : Update
    Install Time : 4/17/2018 11:43 PM

    Package Identity : Package_for_KB4049411~31bf3856ad364e35~amd64~~10.0.2.1
    State : Install Pending
    Release Type : Update
    Install Time :

    Package Identity : Package_for_KB4054855~31bf3856ad364e35~amd64~~10.0.1.1554
    State : Installed
    Release Type : Update
    Install Time : 4/17/2018 11:48 PM

    Package Identity : Package_for_KB4089510~31bf3856ad364e35~amd64~~10.0.1.1
    State : Installed
    Release Type : Update
    Install Time : 4/17/2018 11:43 PM

    Package Identity : Package_for_KB4091461~31bf3856ad364e35~amd64~~10.0.1.3
    State : Installed
    Release Type : Update
    Install Time : 4/17/2018 11:56 PM

    Package Identity : Package_for_KB4093137~31bf3856ad364e35~amd64~~10.0.1.6
    State : Installed
    Release Type : Update
    Install Time : 4/17/2018 11:43 PM

    The operation completed successfully.
     
  12. dckeks

    dckeks

    Joined:
    Oct 7, 2017
    Messages:
    3,275
    First Name:
    Darrin
    As Frank mentioned, the best method to upgrade Windows 7 to Windows 10 without errors or other issues is to backup your data and perform a clean install. However, if you prefer not to do that we can try the following steps below to start and if they do not work we will try other options. Let me know if you have any questions.

    Step 1:
    Click on Start menu
    Type command to start searching
    Right click on command prompt in list and select Run Administrator
    Copy
    and Paste each the commands below into the command prompt and press Enter key

    1. sfc /scannow (best to run 2-3 times, rebooting after each time)

    2. (Windows 8 or higher)
    dism /online /cleanup-image /restorehealth

    If any Errors are found with sfc /scannow then:
    Copy and Paste the following command, and press ENTER:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    This will copy sfcdetails.txt to your desktop
    Upload sfcdetails.txt file

    Step 2:
    Run the following .bat file
    https://forums.techguy.org/attachments/wureset-zip.261383/

    Step 3:
    As mentioned by my colleagues, It is important to disable or uninstall any third party antivirus programs if using. I also recommend disconnecting any USB drives, printers or external peripherals from your computer.

    Try upgrading Windows with the Windows USB you created again. (Make sure it has the latest updated version). Let us know the results.
     
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