GreenBottleCapper
Thread Starter
- Joined
- Sep 22, 2008
- Messages
- 17
Hi,
I'll admit I'm mostly clueless to the whole ip address, site info, tech stuff.
I really need some help here.
I just moved into my new house. I have a cheesy little personal website which is hosted by Bluehost.com. My domain is moneyathomeguide.com.
It's just one page with a simple background and some text.
I tried to view my site for the first time here at my new house. The page will not load. Everything else works fine - email, all other sites, etc. So I used the live chat feature on Bluehost and chatted with a tech. He said to contact my ISP - something about a port/ping/timeout. My ISP said to contact Bluehost. I went back and forth for 2 days. Nothing got resolved.
My question is, is it possible, that because I'm at a new house with a new phone number, that this is causing some kind of problem with the Bluehost network host provider thing-a-ma-bob?
Am I making any sense here?
Here is some basic info about my computer/modem:
Gateway PC, Windows XP, using IE 7, DSL connection with Bellsouth/ATT, little black Westell modem (on the bottom: DSL2+ ROUTER as well as WIND DRIVER). I have filters on all phones, but not on the phone jack thing that the modem is hooked into - was told I don't need one because it's already filtered. I don't have anything else hooked between my modem & computer - I mean, no router or anything. Modem is hooked right to the computer with an ethernet thing and hooked into the phone jack. I have Windows firewall thing disabled because I have the Norton thing running.
One of the things the Bluehost tech had me do was a traceroute thing at the dos prompt, and these are the results:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>tracert moneyathomeguide.com
Tracing route to moneyathomeguide.com [69.89.31.246]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms launchmodem [192.168.1.254]
2 13 ms 13 ms 14 ms adsl-176-58-1.asm.bellsouth.net [74.176.58.1]
3 16 ms 16 ms 16 ms 70.159.177.79
4 16 ms 16 ms 16 ms 70.159.176.44
5 17 ms 16 ms 16 ms axr00asm-ge-2-1-9.bellsouth.net [70.159.176.40]
6 16 ms 16 ms 15 ms 65.83.238.76
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Documents and Settings\Owner>
I'm pretty desperate here as you can tell. It just doesn't make any sense to me. I was told by my ISP that all ports should be open on my modem. But then the Bluehost tech said something about needing an open port. And when I gave the above traceroute results to Bluehost, they said the problem is on my ISP's end.
I don't know what to do.
Every other site on the net works fine. I'm using the same pc, same modem as I did at my previous house. Of course we have a new phone number...I assume we have a new IP address thing too?
If anyone has ANY advice or suggestions, please please let me know. If you need more info on my pc or modem or whatever, please just ask.
OH! I should also mention this:
Like I said before, Bluehost.com is hosting my site (moneyathomeguide.com). When I go to Bluehost.com and try to login to my control panel thing, it does the same thing as when I try to view my actual site - times out. So I used the Help section at Bluehost.com (I typed in "Can't login to CP" and this was one of the results:
Can't login to Control Panel from home page
Solution
If you are receiving an error that the page could not be displayed when trying to log into the control panel. It is most likely due to the fact that your firewall is blocking the port that the control panel uses.
Try using http://login.bluehost.com as an alternative, if this still does not work then you will need to contact your local admin to get the port opened (2088, 2082). You can check if this port is open by using this tool:
http://bluehost.com/cgi-bin/firewall
So I went to http://login.bluehost.com and logged in and it worked!
I'm not using Windows Firewall - I have the Norton thingie.
So then I went to http://bluehost.com/cgi-bin/firewall to check the port thing and this is what showed up:
Firewall/Proxy Test
80HTTP
20/21+DataFTP
2082cPanel
2095Webmail
443SSL HTTP
465SSL SMTP
995SSL POP
993SSL IMAP
2083SSL cPanel
2096SSL Webmail
So I see the 2082 but no 2088. Could this be the problem?
Oh dear, I've really typed alot here....but I just wanted to give as much info as I could.
Again, I would REALLY appreciate any help.
Thank you so much!
I'll admit I'm mostly clueless to the whole ip address, site info, tech stuff.
I really need some help here.
I just moved into my new house. I have a cheesy little personal website which is hosted by Bluehost.com. My domain is moneyathomeguide.com.
It's just one page with a simple background and some text.
I tried to view my site for the first time here at my new house. The page will not load. Everything else works fine - email, all other sites, etc. So I used the live chat feature on Bluehost and chatted with a tech. He said to contact my ISP - something about a port/ping/timeout. My ISP said to contact Bluehost. I went back and forth for 2 days. Nothing got resolved.
My question is, is it possible, that because I'm at a new house with a new phone number, that this is causing some kind of problem with the Bluehost network host provider thing-a-ma-bob?
Am I making any sense here?
Here is some basic info about my computer/modem:
Gateway PC, Windows XP, using IE 7, DSL connection with Bellsouth/ATT, little black Westell modem (on the bottom: DSL2+ ROUTER as well as WIND DRIVER). I have filters on all phones, but not on the phone jack thing that the modem is hooked into - was told I don't need one because it's already filtered. I don't have anything else hooked between my modem & computer - I mean, no router or anything. Modem is hooked right to the computer with an ethernet thing and hooked into the phone jack. I have Windows firewall thing disabled because I have the Norton thing running.
One of the things the Bluehost tech had me do was a traceroute thing at the dos prompt, and these are the results:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>tracert moneyathomeguide.com
Tracing route to moneyathomeguide.com [69.89.31.246]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms launchmodem [192.168.1.254]
2 13 ms 13 ms 14 ms adsl-176-58-1.asm.bellsouth.net [74.176.58.1]
3 16 ms 16 ms 16 ms 70.159.177.79
4 16 ms 16 ms 16 ms 70.159.176.44
5 17 ms 16 ms 16 ms axr00asm-ge-2-1-9.bellsouth.net [70.159.176.40]
6 16 ms 16 ms 15 ms 65.83.238.76
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Documents and Settings\Owner>
I'm pretty desperate here as you can tell. It just doesn't make any sense to me. I was told by my ISP that all ports should be open on my modem. But then the Bluehost tech said something about needing an open port. And when I gave the above traceroute results to Bluehost, they said the problem is on my ISP's end.
I don't know what to do.
Every other site on the net works fine. I'm using the same pc, same modem as I did at my previous house. Of course we have a new phone number...I assume we have a new IP address thing too?
If anyone has ANY advice or suggestions, please please let me know. If you need more info on my pc or modem or whatever, please just ask.
OH! I should also mention this:
Like I said before, Bluehost.com is hosting my site (moneyathomeguide.com). When I go to Bluehost.com and try to login to my control panel thing, it does the same thing as when I try to view my actual site - times out. So I used the Help section at Bluehost.com (I typed in "Can't login to CP" and this was one of the results:
Can't login to Control Panel from home page
Solution
If you are receiving an error that the page could not be displayed when trying to log into the control panel. It is most likely due to the fact that your firewall is blocking the port that the control panel uses.
Try using http://login.bluehost.com as an alternative, if this still does not work then you will need to contact your local admin to get the port opened (2088, 2082). You can check if this port is open by using this tool:
http://bluehost.com/cgi-bin/firewall
So I went to http://login.bluehost.com and logged in and it worked!
I'm not using Windows Firewall - I have the Norton thingie.
So then I went to http://bluehost.com/cgi-bin/firewall to check the port thing and this is what showed up:
Firewall/Proxy Test










So I see the 2082 but no 2088. Could this be the problem?
Oh dear, I've really typed alot here....but I just wanted to give as much info as I could.
Again, I would REALLY appreciate any help.
Thank you so much!