Had to re-format hard drive after using a free utility to clean free space on my hard drive. After cleaning system would not boot, got message "New Technology Loader" missing. Dell techs advised me to re-format hard drive and reinstall OS (XP Pro). Did so and of course lost everything including photos of my now departed mother-in-law. I'm in big trouble if I can't get these photos back! Your help would be greatly appreciated. Thank you.