Recovered digital camera videos open as pictures

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bg5181

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Apr 19, 2010
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When I logged into my Kodak Easyshare software to download pictures I received a notice that said I should download the newest version of this program, which I proceeded to do. All seemed fine through the download until the end and it stated that there was an error and told me the steps to take, which I did. When I rebooted the computer and opened the program, my pictures were gray with a line through them. I went through live chat with Kodak 4 times, followed all of the given steps and eventually was told that my photos were gone. I purchased two recovery programs, get data back and stellar, I have been able to retrieve my pictures but my video's will not run, they actually show up as pictures with no audio or video. Is there a way to change these stills back to video? Any help would be greatly appreciated.

I have a HP Pavillion
Windows XP
SP3
Kodak Easyshare software

Thanks, Brenda
 
Joined
Oct 13, 2003
Messages
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Welcome to TSG.
Do you have a card reader on your computer? You can just view and copy pictures and movies from the card directly to your computer in Explorer. The card should show up as a drive. Your videos should still be on the card unless the Kodak program deleted them automatically, but you would remember that, because you have to let the program from Kodak know.
I never use my Kodak software, it gave me too many problems.
It is much easier to have a card reader and use Windows Explorer.
 

bg5181

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Apr 19, 2010
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3
Thanks for your response. The HP Pavillion does have a built in memory card reader but... unfortunately, I had deleted the video and other pictures once they were downloaded and put on a cd. For some reason, the computer does not recognize or open this cd. I have examined it for scratches etc and cleaned it but it still won't read. When I recovered the video's and pics the video's would show up as a group of pictures instead of a moving audible video. The video's that do work have a .MOV extension while the ones that I recovered have a .jpg extension. Can they be converted back to .MOV and will this make them work?

Thanks so much for your help!
 

bg5181

Thread Starter
Joined
Apr 19, 2010
Messages
3
Right now they open under Quick Time player but initially they were listed under Kodak Easy Share. They would not open at all with Kodak so I changed them to Quick Time. I do get the Quick time screen with the bar at the bottom but when you hit play, the bar goes straight to the end and nothing plays. I have also tried to run them with HP photoshop and Windows Media.

Brenda
 
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Aug 8, 2009
Messages
361
Perhaps the programs you used for recovery weren't meant for video? Did you try Recuva? It's not the most powerful one Ive seen, but is simple to use and has options to search for both pictures or video.

I suggest you try it on the memory card, which should be unaffected by Kodak's shenanigans.
 
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