1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Recovery fails on HP G60-519WM because computer cannot shut down properly

Discussion in 'Hardware' started by MyComputerGotMe, Jul 9, 2012.

Thread Status:
Not open for further replies.
  1. MyComputerGotMe

    MyComputerGotMe Thread Starter

    Jul 9, 2012
    1.) Product Name and Number: HP G60-519WM
    2.) Operating System installed: Windows 7 64-bit
    3.) Error Message:

    Failed to restart the computer

    Windows cannot restart the computer into the
    Windows Recovery Environment to complete the
    recovery operation.

    4.) Any changes made to your system before the issue occurred:
    I think I got a type of malware or something because my computer began to run slower and I keep getting redirected to random websites when I use Google or Bing. The folders on the right side of my start menu such as 'Computer' and 'My Documents' disappeared. I also keep getting this one update for Windows live that stops at 57%.

    There are no restore points on my computer so I want to do a system recovery back to the manufactuer's image. I downloaded the USB Recovery Flash Disk Utility for my model. Now I want to recover my computer using that USB, but when I run the advanced recovery mode it tries to restart my computer. Since my computer won't shut down properly, I end up having to hold the power button down until my computer shuts down and the recovery doesn't continue when I start up my computer again.

    I've tried using F11 but then I just end up on a screen that tells me to either press enter to choose to continue with Windows 7, press tab to move down the list or press esc for more options. I've tried all three and they all end up freezing the screen and the keys begin to make a high pitched beeping sound when I try to press any, so I end up having to force my laptop to shut down.

    I have also tried to do recovery by pressing F8 and then choosing the 'repair your computer option'. That causes my computer screen to go black, and I end up having to force it to shut down again.

    Is there any way to set my computer to factory settings again?
    Any help would be greatly appreciated!

  2. Oddba11


    May 12, 2011
    First Name:
    I've not used the process, but most often it's not something that you run in Windows, and it then reboots your PC.

    You typically perform a cold boot directly to the media.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1060283

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice