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Recovery system window

Discussion in 'Windows 10' started by Annamomto4, Feb 16, 2019.

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  1. Annamomto4

    Annamomto4 Thread Starter

    Joined:
    Feb 16, 2019
    Messages:
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    I have Asus laptop and every time I turn it on the blue error screen comes on it restarts and then goesto recovery mode I click troublshoot try to recover multiple different ways but all ask for my Gmail account password it won't except it or anything other ones I have tried. I was getting into the F8 window but last couple tries haven't been able to. I believe it's a virus my kids downloaded a game and since it updated this has been happening. And ideas how I can recover without being able to get into account password?
     

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  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,821
    Boot the Windows DVD and choose Repair.
     
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