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Discussion in 'Windows 10' started by bthomas24, Oct 6, 2018.

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  1. bthomas24

    bthomas24 Thread Starter

    Feb 20, 2014
    Had a problem with Windows 10 Mail App so called MS support, gave access to laptop, tech deleted one of two accounts with the same email address w/ different passwords and she promised me it would not delete the good account - it did. Her supervisor had me run a Restore date of 10/2 which I did but it resolved nothing-my mail app account emails are still gone. Can they be recovered from somewhere on the hard drive?
  2. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    personally as MS did this , and assured you that you would not have an issue - I would get back onto them to resolve for you.
    I have had MS provide support on a couple of issues and usually they want you to make sure all data are backed up.
    They are a little remise to have not advised you the risks . I suspect on the remote tool , they have a clause in the T&Cs when you agree to allow access

    What email are you using - just the bit after the @
    it may have been setup as IMAP or Exchange and so the mails should still be on server, if setup ss POP , then may have all have been deleted
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