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RED X Windows detected Hard Disk Error Need HELP

Discussion in 'Hardware' started by lmore, Jun 14, 2011.

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  1. lmore

    lmore Thread Starter

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    I keep getting this message and it tells me to follow the directions but there aren't any directions to follow other than back up your system and contact technical support to determine if the disk with errors needs to be repaired or replaced.
    It says that SMART event has taken place and gives disk name.
    What do I need to do?
    Everything has slowed down and I'm not sure where to go from here.

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows 7 Home Premium , 64 bit
    Processor: Pentium(R) Dual-Core CPU E5500 @ 2.80GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 6108 Mb
    Graphics Card: Intel(R) G45/G43 Express Chipset, -1265 Mb
    Hard Drives: C: Total - 703044 MB, Free - 647104 MB; I: Total - 953867 MB, Free - 847325 MB;
    Motherboard: Dell Inc., 0K83V0, A00 , ..CN7509303T08CE.
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
     
  2. Triple6

    Triple6 Moderator

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    Can you post a screenshot or picture of this error?
     
  3. lmore

    lmore Thread Starter

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    Sure, would love to next time it pops up, which is often. How do I get a screenshot or picture of it?
     
  4. lmore

    lmore Thread Starter

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    It's here....right click and the only option is to move or close
     
  5. Triple6

    Triple6 Moderator

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    Use the PrintScreen key on the keyboard to capture it, then go to MS Paint or another graphics program and do an Edit and Paste. Save the file as a .JPEG. Then use the "Go Advanced" button when you go to post here and click the PaperClip icon to upload the attachment.
     
  6. lmore

    lmore Thread Starter

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    Thank you for walking me through how to Print screen. I have attached it as directed, I hope it shows ups for you. Let me know if you need anything else.
    Thanks
     

    Attached Files:

  7. Triple6

    Triple6 Moderator

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  8. lmore

    lmore Thread Starter

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    :confused::(Since I originally posted, I am now experiencing some major hang ups as well as start up problems.
    Please tell me what I need to do to start correcting this.

    On startup it doesn't go right to my windows screen anymore, it goes to a black startup screen and asks me what I want to do
    F2 run setup
    F3 boot from network
    F12 for BBSPOPUP

    .....
    S.M.A.R.T. capable and status bad...
    ACHI Port 0 Driver error.

    Does this tell you anything?
    Please let me know!



     
  9. lmore

    lmore Thread Starter

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    There are several disk drives
    The one that stands out as giving the problem is
    ST3750528AS

    I have a Dell Inspiron 560
     
  10. Triple6

    Triple6 Moderator

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  11. lmore

    lmore Thread Starter

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    Yes, I believe I bought an extended warranty. It's not even a year old though so I'm not sure where to go first, Dell or to the place I bought it?

    I have a Seagate External Drive.
    How do I back up my hard drive to the External drive?
    Please give specific instructions because I don't know much about computers....
     
  12. NTaylor

    NTaylor

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    Jun 15, 2011
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    Before purchasing a new HDD or sending it back Download a program like Speccy that tells you the Temperature of the HDD and see if it is running over about 40 degrees in which case you may need a cooler for the HDD to stop it overheating.
     
  13. lmore

    lmore Thread Starter

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  14. Triple6

    Triple6 Moderator

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    Don't buy a new drive if its less than a year old. Backup your data and get it replaced under warranty. Depending on where you bought it, contact them first if they can't can't help you then contact Dell.
     
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