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Registry overprunning, now I can't update Office 2003

Discussion in 'Windows XP' started by ozziea, Jan 29, 2005.

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  1. ozziea

    ozziea Thread Starter

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    I'm running XP Pro SP2. In my zealous attempt to keep XP’s registry trim and the system running at optimum speed, I’ve managed to delete a few registry keys that allow for updating of MS Office 2003. As a result I can’t even install junk mail filters into Outlook.

    I checked MS KB and the problem is documented although the fix is a bit over my head. I was wondering if anyone knows if there’s a simple utility that can fix this. And yes, the same over pruning also managed to delete all system restore points.

    In lieu of all this, the simple way our (possibly) would be to do a full re-install of Office 2003. But I have a question – is there any way to accomplish this AND preserve my Outlook settings?

    FYI the utilities I’ve been using to clean the registry and optimize the system are – Registry Mechanic 4; XP Smoker; Allume Boost XP; and the old reliable Norton’s SystemWorks.

    ANY help or suggestions are most welcome.

    Thank you.

    :confused:
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

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  3. ozziea

    ozziea Thread Starter

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    Yes, and there's another, very similar one, that relates to failure to upgrade errors that are related to more than just SP1.

    I re-installed Office 2003 Pro and was able to get the Outlook junk mail update filter installed, BUT not SP1 - "installation failure" error. I also did the repair and fix procedure without success. Funny, SP1 shows up in Add/Remove Programs as an installed module. Humm... :cool:
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

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    Just about to log off, but thought I'd let you know :)

    I'll look at this in the morning for you, unless others reply before me

    eddie
     
  5. eddie5659

    eddie5659 Moderator Malware Specialist

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    Did you update from the Microsoft Office Update Web site or some other means? Also, what shows up in Help | About in Office 2003?

    Can you find any files in Start | Find Files, that contain this:

    OHotfix


    eddie
     
  6. ozziea

    ozziea Thread Starter

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    I've performed all my updates from the Microsoft site.

    I do have a prefetch file called OHOTFIX-2712175D.pf - it's in the Windows prefetch file subdirectory, and it's a stuffed file.
    On the Help>About screen nothing much shows up - in Word it shows Word SP1 has been installed.

    I have read that this problem with "failed install" of Office SP1 is rather common.

    Oz
     
  7. crjdriver

    crjdriver Moderator

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    Most registry cleaners make a restore or backup file. You can just use that to restore your registry to the way it was. Another option is system restore; restore to a day before you used the cleaner.
     
  8. ozziea

    ozziea Thread Starter

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    Tried system restore - I do have some backups created by reg cleaner, but the backups don't go back far enough, and all my early - window created - restore points have been wiped out.

    I do have a zipped backup of the registry that goes back to March. What are the ramifications of unzipping the registry and overwriting the existing one? Come to think of it - where IS the registry? :rolleyes:
     
  9. crjdriver

    crjdriver Moderator

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    The registry in xp [and win2k] is located in numerous "hives" there is no ONE file. If you imported an old registry, you would have problems with any apps installed after the backup was created. Any updates done after the backup, may need to be reapplied.
     
  10. eddie5659

    eddie5659 Moderator Malware Specialist

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    You say that in Word it shows Word SP1 has been installed. What about the other programs?

    I have a feeling it is installed, but it won't let you install again. What shows when you go here:

    http://officeupdate.microsoft.com/

    eddie
     
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