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Reinstall Windows 10, now stuck at 1920 X 1080 resolution

Discussion in 'Hardware' started by Baconbacon, Aug 17, 2019.

  1. Baconbacon

    Baconbacon Thread Starter

    Joined:
    Jul 24, 2019
    Messages:
    11
    Dell Inspiron 3650

    Help! I just reinstall Windows 10 and I can't change the resolution and Can't get sound. How do I update the drivers?

    I tried Windows Update but it's just stuck and not moving :(

    Thank you
     
  2. Chawbacon

    Chawbacon

    Joined:
    Jul 9, 2018
    Messages:
    418
    First Name:
    Jack
    Hello Baconbacon,

    Dell uses proprietary drivers for many of their components (I know this from personal experience).

    I recommend visiting the Dell website, going to "Support... Product Support", enter your Dell service TAG and download the applicable drivers for the misbehaving components.

    Oh.. Alternately, you can download the Dell Help & Support application. It is not the greatest, or fastest by any means; but, it should get your system back to a stable condition. If you choose this option, I would disable, or uninstall, the application after you have completed your updates to avoid general system bloat.

    Good Luck.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,645
    First Name:
    Frank
    Dell Inspiron 3650 Desktop PC (support site)

    According to its "Drivers & Downloads" section, it has Windows 10 64-bit drivers for its primary devices(chipset, graphics, audio, ethernet, wireless).

    Which "Version" and "OS Build" number of Windows 10 64-bit did you install?

    What's the exact 7-character "service tag/serial" number on that Dell?

    What's the description of the monitor and its screen size?

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