Reinstalled Windows and can't connect to the internet.

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Dell Dude

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Oct 23, 2005
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33
I recently re installed windows XP on my Dell Dimmension 2400 and now I can't connect to my Charter internet. I reinstalled the driver to my ethernet controller and set up my local area connection, but I still can't access the web. I can use the same connection perfectly on my Mac, so I don't know what the problem is. I can even see the network as connected on my system tray, my computer always acts like I am offline. Please help!
 

JohnWill

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106,429
Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.



  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

Dell Dude

Thread Starter
Joined
Oct 23, 2005
Messages
33
Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider). Charter Comminications
Make and exact model of the broadband modem. Broadcom 440x 10/1000 Integrated Controller
Make and exact model and hardware version of the router (if a separate unit). scientific atlanta webstar dpc2100
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless. wired (cable)
If wireless, encryption used, (none, WEP, WPA, or WPA2) none
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. XP SP1 Home
The Internet Browser in use, IE, Firefox, Opera, etc. IE 6
 

Dell Dude

Thread Starter
Joined
Oct 23, 2005
Messages
33
Microsoft Windows XP [Version 5.1.2600]

(C) Copyright 1985-2001 Microsoft Corp.



C:\Documents and Settings\Owner>PING 206.190.60.37



Pinging 206.190.60.37 with 32 bytes of data:



Destination host unreachable.

Destination host unreachable.

Destination host unreachable.

Destination host unreachable.



Ping statistics for 206.190.60.37:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),



C:\Documents and Settings\Owner>PING yahoo.com

Ping request could not find host yahoo.com. Please check the name and try again.





C:\Documents and Settings\Owner>NBSTAT -n

'NBSTAT' is not recognized as an internal or external command,

operable program or batch file.



C:\Documents and Settings\Owner>IPCONFIG/ALL



Windows IP Configuration



Host Name . . . . . . . . . . . . : robinson

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont

roller

Physical Address. . . . . . . . . : 00-0F-1F-50-76-3A

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Autoconfiguration IP Address. . . : 169.254.86.165

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :



C:\Documents and Settings\Owner>
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
You are not connected to any network. Let's start with a stack repair.


TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.
 

Dell Dude

Thread Starter
Joined
Oct 23, 2005
Messages
33
Hey it turns out that my problem was due to a loose ethernet cable. Sorry to bother you guys. I sure feel like an idiot!
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
You can mark your own threads solved using the
button at the top of the first page of the thread in the upper left corner.
©
:)
 
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