Remote access problem

I have attempted to use remote access with 2 of my sisters with no avail......both times it says it is unable to connect to the computer...my one sister was able to use it and get into my computer but i have not had success....could it have anything to do with my firewall(sygate)...any suggestions??

 

I'm assuming your using XP and using that remote access that's included. I'm not sure what port this uses (I don't use this), but I'm pretty sure your firewall is probably blocking that port. If you can temporarily disable your firewall, I'd do it and then try the remote access feature.

Cory

 

thanks I'll give it a try