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remote desktop access

Discussion in 'Networking' started by machv, Mar 28, 2012.

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  1. machv

    machv Thread Starter

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    I haven't used any remote desktop type programs much before and am looking to find one that is both reliable and secure (free too or at least free to try). I want to help someone fix their computer or solve issues they run up against.

    They call me a lot and to save me time going to their place or doing it over the phone which can be frustrating too for both of us. I have searched and found quite a few but I keep finding extremely conflicting reviews of them from awesome to scam, which leaves me unsure of what to believe. Can anyone recommend any to me that they know are reliable and not potential scams that may screw us both if we use it.

    one of the main reasons I have never really gotten into using a remote desktop access application is due to the potential door it gives any would be hacker. And I don't want to have to trial and error finding one too, I don't have the time to reinstall my OS or my friends should I download a scam by mistake. I also don't want my system to end up a zombie or ftp server either because I got the wrong one.

    Thanks for any help and or recommendations that you can give me. Please feel free to add more than one to any list, plus a link to a user guide that I can read too would be great. and your opinion too. Erm... I think that covers it.
     
  2. Mark1956

    Mark1956

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  3. machv

    machv Thread Starter

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    I'll check those links out. My main worry about using windows' remote desktop is the potential for being exploited. Do you have any of your own suggestions on how I can set it up to minimize this risk? thanks
     
  4. PSCO2007

    PSCO2007

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  5. Mark1956

    Mark1956

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  6. janettfung

    janettfung

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    You could deploy a remote access appliance behind the firewall and let your firewall give you ultimate security protection. Check out Bomgar (http://www.bomgar.com/) and RHUB remote access appliance (http://www.rhubcom.com/) to see if they offer what you want.

    To be brief here,
    1. Bomgar provides more sophisticated support session management functions. If you are a Fortune 2000 firm, those functions might be necessary.
    2. RHUB appliance is more affordable and has comprehensive collaboration functions. It provides web conferencing, remote access and webinar functions in one box.
    3. RHUB pricing per seat is about 10% of Bomgar.
     
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