remote help

[mancunian]

Good evening,

Can anyone suggest some software that I can use so that I can troubleshoot another computer in another country. I am in Canada and I need to troubleshoot a pc in England. Does anyone know of a way I can connect to fix issues on that other pc? My computer has XP on and other other one has Vista. Does remote desktop work for this? If anyone can suggest a program or any other way of doing this I would really appreciate it.

Thank you.

 

[Squashman]

If the Vista computer is Business or Ultimate you could use Remote Desktop. Another good solution would be to use one of the many free VNC applictions out there. I use UltraVNC.

Another good option if the person you are helping is at there PC is Zolved. It is a no brainer setup.
http://www.zolved.com/remote_control

 

[mancunian]

Great,

Thank you for taking the time to help me. I will try the zolved tomorrow