remote software possibilities

Hi guys...its something i have been meaning to ask a while...
i saw the add for tech guys live help...and it said live pros work on your desktop..bla bla bla!

firstly, what software do you consider the best for remote access...i remember a few years
ago there was pc anywhere...there must be lots of newer products...the best ?

secondly...how easy / difficult is it to setup and implement?
i mean surely its not that easy for software like this (including the tech guys pro help) to just
simply connect to a pc.. i mean surely firewalls all that will deny access...

just wondering...

 

If you are using Vista or XP Pro they both have built in Remote Desktop support that is easy to use. I use Remove Desktop to access my main office computer from my laptop when I'm out of the office. You can learn about Remove Desktop here:

http://www.microsoft.com/windowsxp/using/mobility/getstarted/remoteintro.mspx

XP home has Remote Assistance built in. It also allows accessing a computer remotely but requires someone to be at the remote machine. Remote Assistance is designed to allow helping someone solve a problem remotely. You can learn more about Remote Assistance here:

http://support.microsoft.com/kb/300546
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

Regards,
John Hensley
www.resqware.com

 

I use both Windows Remote Desktop, and UltraVNC for systems not running Win XP Pro. WRD is snappier so I use that if I can but that has the disadvantage of not allowing someone on the remote to interact with you at the same time.

A quick and easy little program to get up and running for interactive remote sharing/assistance that's being developed, seems to get a little better each time I try it, is called CrossLoop. It behaves similar to UltraVNC (though I haven't tried the SC (single click) server) but you don't have to open ports or enter I.P. addresses in order to get connected.