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Remote Troubleshooting on our network

Discussion in 'Business Applications' started by meller, Apr 10, 2012.

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  1. meller

    meller Thread Starter

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    Apr 10, 2012
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    Hi

    The company that I currently work for has a server (windows server 2003) and roughly 16 desktops throughout our building (yes we're small).

    For a while now, when one of employee's has had an issue, I'd use a remote desktop program (DameWare Mini Remote Control) to view what was happening and attempt to resolve the issue. Unless it was a hardware issue, other wise I'd be able to address most issues without having to walk to the other side of the building.

    Long story short, we recently hired a new QA manager. He claims that remote trouble shooting is a very poor way to trouble shoot, identify, and fix problems. I was curious how true this is. According to his claims, if Access (or any other program) is having issues making their connection to the server, when I remote in, I could be re-establishing the connection, which won't give me the ability to replicate error/issue.

    I've never heard of people saying remote troubleshooting is an extremely poor way to view issues/try to fix them. But I may be wrong.

    Any advice (and do you have documentation/references to back it up regardless of if you agree/disagree).

    Thank you for your help.
     
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