1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Remove Hidden Files and Viruses

Discussion in 'Hardware' started by lacosta, Dec 26, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. lacosta

    lacosta Thread Starter

    Joined:
    Dec 26, 2010
    Messages:
    1
    My computer was starting to act weird, so I went to youtube and read information on how to remove viruses, worms, etc. Someone said to go to start, then run and type in cmb and write Q: and like a fool this is what I did. Now I have a hard drive named Q. I tried to remove it, but it says that it is hidden. What could I do to remove it. Also, how would I remove viruses from my computer if I have them? I tried to restore my computer and it does not allow me to.
     
  2. Ent

    Ent Trusted Advisor

    Joined:
    Apr 11, 2009
    Messages:
    5,467
    First Name:
    Josiah
    While I don't doubt that someone here can help you, we will need a bit more information. Here's a few things that I or anyone else would definitely need to know:

    A few things about your computer. For example what Operating System do you have?

    A few things about your problem. I assure you there are a lot of ways in which a computer can act weird, they all have different causes, and they all have different solutions. What was happening? What error messages were you getting?

    Any possibly relevant information about what you've done.
    This includes what you were doing before the problem started (such as programs you installed.)
    It also includes things you've tried to do to fix the problem. In particular please provide a link to the site which told you to do the Q: thing.


    If the problem looks like it may be virus related it will have to be referred to the trained malware team here, since the site prohibits untrained members such as myself from offering advice in this highly complex area. Even if it isn't malware related you should get good help, but it has to be a two way process -- we cannot physically see or touch your computer.
     
  3. lastrachris

    lastrachris

    Joined:
    Jan 17, 2010
    Messages:
    354
    Get Microsoft security essentials. Run it, and it should get rid of it. Normally viruses try to keep your computer running smooth. Do the same thing but put C instead of Q to change it back. http://www.microsoft.com/security_essentials/
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,014
    Please refer to the rules concerning HijackThis log analysis and malware removal.

    http://www.techguy.org/rules.html

    Log Analysis/Malware Removal - In order to ensure that advice given to users is consistent and of the highest quality, those who wish to assist with security related matters must first graduate from one of the malware boot camp training universities or be approved by the administration as already being qualified. Those authorized to help with malware issues have a gold shield [​IMG] next to their name and authorized malware removal trainees have a blue shield [​IMG] next to their names. Anyone wishing to participate in a training program should contact a Moderator for more information.

    Please refrain from replying to security related matters until you have presented evidence to one of the moderators or admins here that proves you to be qualified to do so. If you are not yet qualified and interested in being trained, we will be glad to help you get enrolled at one of the free online training facilities. Just PM me or one of the other moderators that work Security and we'll point you in the right direction.

    Thanks in advance for your cooperation. :)
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/970733

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice