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Removing Qoobox?

Discussion in 'Virus & Other Malware Removal' started by mbifnet, May 7, 2011.

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  1. mbifnet

    mbifnet Thread Starter

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    I received some help a while back about a suspected virus on my system -- a false alarm, as the problem ended up being with my ISP despite their original repeated insistence otherwise -- and I still have Qoobox on C: from when the helper told me to run Combofix.

    Combofix is not listed in my add/remove programs and combofix /uninstall brings up a message saying that it could not be located. I still can't delete Qoobox, though. It tells me that access is denied.

    Could someone help me clear this out?

    Thanks!
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    That was in a thread at Bleeping Computer which you never responded back to. If you had, the helper would have assisted in removing ComboFix properly.

    Have you tried booting to safe mode to delete it?
     
  3. mbifnet

    mbifnet Thread Starter

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    Unfortunately, "disastrous" doesn't even begin to describe my real life over the last year and a half. I'm caring for someone suffering from severe mental illness, we've had not one but three catastrophic vehicular failures, my husband lost his job, I almost lost my home...

    The thread just had to take a back burner to my real life. :-/ I'm very sorry. It certainly wasn't my intention to inconvenience anyone.

    I haven't tried booting into Safe Mode yet to delete. Thank you for the suggestion. I will give that a try.
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I'm sorry to hear of your situation and hope things get better for you. :)

    Try that when you can and if it doesn't work there are other things we can do.
     
  5. mbifnet

    mbifnet Thread Starter

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    Thank you! :)

    I gave it a shot in safe mode and no luck -- access is still denied.
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Do you have administrator privileges on this computer?
     
  7. mbifnet

    mbifnet Thread Starter

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    Yep, I do.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Please visit Combofix Guide & Instructions for instructions for downloading ComboFix.

    Just install it on your desktop but don't run it please. Let me know when it's installed.
     
  9. mbifnet

    mbifnet Thread Starter

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    I'm sorry for the delay, two funerals this past weekend... I really appreciate your patience.

    I've downloaded Combofix to my desktop. Next step?
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Follow these steps to uninstall Combofix and all of its files and components.
    • Click START then RUN
    • Now type ComboFix /uninstall in the runbox and click OK. Note the space between the X and the /uninstall, it needs to be there (the screenshot is just for illustration but the actual command used the entire word uninstall and just the u).

      [​IMG]

    Let me know if that removes the Qoobox folder.
     
  11. mbifnet

    mbifnet Thread Starter

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    Success! The Qoobox folder is gone. :)
     
  12. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Glad to hear it. (y)
     
  13. mbifnet

    mbifnet Thread Starter

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    Thanks so much! :D Is there anything else I need to do, or am I all set now?
     
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Do you need help with something else?
     
  15. mbifnet

    mbifnet Thread Starter

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    Actually... my Twitter account was apparently hijacked over the weekend, and my antivirus (AVIRA) just found something it referred to as "JAVA/PayLoad.D" but I can't find any information on it.

    I don't suppose you might know what it is and if there's anything I need to do to fix it beyond letting Avira move it to quarantine?
     
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