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Repeated BSODs on Windows 7

Discussion in 'Windows 7' started by Riskichi, May 4, 2010.

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  1. Riskichi

    Riskichi Thread Starter

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    I had a friend build my brother-in-law a computer, and it keeps randomly getting the dreaded BSOD. It ran Crysis for an hour, and then crashed. I load up email, it crashed. It's got all of the updates and drivers for audio/video/chipset/ etc etc.

    Here are the specs:

    ------------------
    System Information
    ------------------
    Time of this report: 5/4/2010, 11:27:12
    Machine name: WANGSTA
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: EP45-UD3P
    BIOS: Award Modular BIOS v6.00PG
    Processor: Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz (4 CPUs), ~2.7GHz
    Memory: 4096MB RAM
    Available OS Memory: 4094MB RAM
    Page File: 1323MB used, 6863MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: ATI Radeon HD 4800 Series
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x9462)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_9462&SUBSYS_E115174B&REV_00
    Display Memory: 2808 MB
    Dedicated Memory: 1017 MB
    Shared Memory: 1791 MB
    Current Mode: 1920 x 1200 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: FHD2400
    Monitor Id: GWY096A
    Native Mode: 1920 x 1200(p) (59.885Hz)
    Output Type: HD15
    Driver Name: atiu9p64.dll,aticfx64.dll,aticfx64.dll,atiu9pag,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.14.0001.6105 (English)
    Driver Version: 8.723.0.0
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/6/2010 19:22:38, 28160 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-D722-11CF-2263-14C1A1C2C535}
    Vendor ID: 0x1002
    Device ID: 0x9462
    SubSys ID: 0xE115174B

    I don't know anything about PC's, and the guy who built it is usally pretty good at these things, but he is stumped. Attached are the crash reports from the event viewer. Please, I need some serious help with this, because it's been a paperweight for some time!

    Also, memtest and chkdsk came back clean. We're reinstalled OS, and we replaced the motherboard.
     

    Attached Files:

  2. Megabite

    Megabite

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    See if there are any minidumps they are located in C:\WINDOWS\Minidump

    Zip them and post them if any
     
  3. Riskichi

    Riskichi Thread Starter

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    It keeps telling me I do not have permission to do that...
     
  4. Megabite

    Megabite

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    Copy them first to you desktop and then zip them
     
  5. Riskichi

    Riskichi Thread Starter

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    Did that.... Got this message:

    ! C:\Users\Carey Sopchak\Desktop\050310-20389-01.rar: Cannot open C:\Users\Carey Sopchak\Desktop\050310-20389-01.dmp
    ! Access is denied.
     
  6. Megabite

    Megabite

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    Don't try to open them just post them in your next post....like you did for Crashes.zip
     
  7. Riskichi

    Riskichi Thread Starter

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    I am using wiwrar, and when I right click and tell it to compress them, it says that error above. When I tried to upload them by themselves, it says no permission....
     
  8. Megabite

    Megabite

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    Can you copy them to your desktop.......???
     
  9. Riskichi

    Riskichi Thread Starter

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    Yes, I did that. It ask me for permission that time. But it wont let me compress from the desktop.
     
  10. Megabite

    Megabite

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  11. Riskichi

    Riskichi Thread Starter

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    Grrrr.... Tried that program... still telling me I do not have permission!
     

    Attached Files:

  12. Megabite

    Megabite

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    You are only trying to Zip the copies not the originals
     
  13. Riskichi

    Riskichi Thread Starter

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    Well, I feel dumb. Like I said, I know very little about PCs.... but I am learning through this process!
     

    Attached Files:

  14. Megabite

    Megabite

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    Also open the Minidump folder and copy whats inside NOT the folder
     
  15. Riskichi

    Riskichi Thread Starter

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    Any thoughts? I am downloading the windows debugger now... hopefully I can try to glean some information...
     
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