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Repeated wireless router connection loss

Discussion in 'Networking' started by NightOwl323, Mar 24, 2012.

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  1. NightOwl323

    NightOwl323 Thread Starter

    Joined:
    Mar 19, 2012
    Messages:
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    I have an Ativa Wireless G Router. It seems to be dropping the connection ever 15 min or so. I have to reboot it by unplugging and replugging it to get it to re-connect. The last time this happened, Ativa suggested updating the software, but I think I'm up-to-date (at least I haven't found updates). Any thoughts on how to address this? (PS: Ran virus scans just in case, and all's clear)
    Thanks in advance for your assistance.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,986
    First Name:
    Wayne
    it maybe a DNS Issue try the following tests when its working and repeat them ALL when it disconnects - If you are connected to the router by wireless then also include the xirrus screen shots before and after



    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.


    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
     
  3. NightOwl323

    NightOwl323 Thread Starter

    Joined:
    Mar 19, 2012
    Messages:
    64
    Hi there,
    Thank you so much for responding. I ran all the test while connected so far except Xirrus. I'm not sure if I need that one. I'm running them on my desktop which is wired into the wireless router. But my laptop I actually connect wirelessly. So if I'm running the tests on the desktop, do you need Xirrus?
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,986
    First Name:
    Wayne
    only need to see xirrus if you are connected by wireless

    does the laptop and the desktop disconnect or just the desktop
     
  5. NightOwl323

    NightOwl323 Thread Starter

    Joined:
    Mar 19, 2012
    Messages:
    64
    When the router goes out, both computers lose connectivity. The desktop is wired into the router. That laptop is not. If I reset the router, connectivity is restored to both computers.
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,986
    First Name:
    Wayne
    is this the router
    http://www.ativaproducts.com/support_networking.html
    http://www.ativaproducts.com/downloads/195-914_P75234_AWGR54_man_hi-res.pdf

    see page 10 - whats the status off all the lights when it disconnects

    what modem do you have ????
    whats the status of the lights on that

    if you connect directly to the modem do you still get disconnects ?

    if the above all works OK

    it maybe worth looking at doing a factory reset and also it maybe worth looking at the firmware

    but before that do a complete power cycle
    ------------------------------------------------------------------------

    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 30 seconds.
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
    ------------------------------------------------------------------------
     
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