1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

res://mshp.dll/index.html#37049

Discussion in 'Virus & Other Malware Removal' started by shinkosky, Apr 10, 2004.

Thread Status:
Not open for further replies.
Advertisement
  1. shinkosky

    shinkosky Thread Starter

    Joined:
    Apr 10, 2004
    Messages:
    22
    I think my home computer has a bug. We use Yahoo as our home page. Recently whenever we do a search in Yahoo another search program pops up in front and then it changes our home page from www.yahoo.com to

    res://mshp.dll/index.html#37049

    This is getting to be a pain in the butt....how do I correct the problem.


    Thanks
     
  2. Davey7549

    Davey7549

    Joined:
    Feb 28, 2001
    Messages:
    11,584
    Shinkosky
    Welcome to TSG!
    Seems you do have a security problem. I moved your thread to security so the guru's here can help out.
    Be patient and I am sure someone will be with you.

    Dave
     
  3. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    Hi shinkosky

    Welcome to TSG! :)

    Click here to download CWShredder. Close all browser windows,UnZip the file, click on the cwshredder.exe then click "Fix" (Not "Scan only") and let it do it's thing.

    When it is finished restart your computer.

    IMPORTANT!: To help prevent this from happening again, I strongly recommend you install the patches for the vulnerabilities that this hijacker exploits.

    The simplest way to make sure you have all the security patches is to go to Windows update and install all "Critical Updates and Service Packs"

    After that please do this. Click here to download Hijack This. Click on the Hijackthis.exe.

    Click the "Scan" button when the scan is finished the scan button will become "Save Log" click that and save the log.

    Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.

    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required. Someone here will be glad to advise you on what to fix.

    *Note: When you download Hijack This Do Not download it to a temp folder or to the desktop. Create a permanent folder somewhere like in My Documents and name it Hijack This and put it in that folder.
     
  4. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    From your PM:

    Did you unzip CWShredder before trying to run it?
     
  5. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    The TSAD.DLL file is a file associated with TimeSink adware and shouldn't affect CWShredder.

    Go ahead and post your Hijack This log and we'll see if we can get it straightened out.
     
  6. shinkosky

    shinkosky Thread Starter

    Joined:
    Apr 10, 2004
    Messages:
    22
    here is my log

    Logfile of HijackThis v1.97.7
    Scan saved at 3:53:01 PM, on 4/10/2004
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\SSDPSRV.EXE
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\WINDOWS\SYSTEM\LEXBCES.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\WINDOWS\SYSTEM\LEXPPS.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SM56HLPR.EXE
    C:\PROGRAM FILES\DELL\SOLUTION CENTER\SERVICE.EXE
    C:\PROGRAM FILES\COMMON FILES\ADAPTEC SHARED\CREATECD\CREATECD50.EXE
    C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
    C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 5\DIRECTCD\DIRECTCD.EXE
    C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\MMKEYBD.EXE
    C:\PROGRAM FILES\MUSICMATCH\MUSICMATCH JUKEBOX\MM_TRAY.EXE
    C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\TRAYMON.EXE
    C:\PROGRAM FILES\LEXMARKX73\ACMONITOR_X73.EXE
    C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
    C:\PROGRAM FILES\LEXMARKX73\ACBTNMGR_X73.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\PROGRAM FILES\TIMESINK\ADGATEWAY\TSADBOT.EXE
    C:\WIN2000\GURU.EXE
    C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
    C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\DISTILLR\ACROTRAY.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\PROGRAM FILES\PKWARE\PKZIPW\PKZIPW.EXE
    C:\WINDOWS\DESKTOP\PKTMP002.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/ymsgr/defaults/sb/*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?p=%s
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\YCOMP5_1_6_0.DLL
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\ACROBAT\ACTIVEX\ACROIEHELPER.OCX
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\YCOMP5_1_6_0.DLL
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
    O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
    O4 - HKLM\..\Run: [TCASUTIEXE] TCAUDIAG -off
    O4 - HKLM\..\Run: [DellSC] C:\Program Files\Dell\Solution Center\service.exe
    O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
    O4 - HKLM\..\Run: [Lexmark X73 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe
    O4 - HKLM\..\Run: [Lexmark X73 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe
    O4 - HKLM\..\Run: [LexStart] Lexstart.exe
    O4 - HKLM\..\Run: [LexmarkPrinTray] PrinTray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [TimeSink Ad Client] "C:\Program Files\TimeSink\AdGateway\TSADBOT.EXE"
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKCU\..\Run: [WinTOTAL Scheduler] C:\WIN2000\guru.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    O4 - Startup: PowerReg Scheduler.exe
    O4 - Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Encarta Encyclopedia (HKLM)
    O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
    O9 - Extra button: Define (HKLM)
    O9 - Extra 'Tools' menuitem: Define (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Dell Home (HKCU)
    O12 - Plugin for .fpx: C:\PROGRA~1\INTERN~1\PLUGINS\NPRVRT32.dll
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O12 - Plugin for .SWF: C:\Program Files\InfiNet Surfer Kit\Netscape\Communicator\Program\PLUGINS\NPSWF32.dll
    O12 - Plugin for .asf: C:\Program Files\InfiNet Surfer Kit\Netscape\Communicator\Program\PLUGINS\npdsplay.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.dellnet.com
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {5D68B82D-C79F-4FFC-83C0-8D0FC794CEF2} (alaWeb.clsGetStats) - file://C:\WIN2000\CONTENT\cabs\alaWeb.CAB
    O16 - DPF: {F4303A82-D82B-11D4-89D5-00105AA3C57F} (alaGrid.SupportHistory) - file://C:\WIN2000\CONTENT\cabs\alaGrid.CAB
    O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} (loader Class) - http://dload.ipbill.com/del/loader.exe
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37864.9783333333
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
    O16 - DPF: Yahoo! Hearts - http://download.games.yahoo.com/games/clients/y/ht1_x.cab
    O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.companion.yahoo.com/dl/toolbar/yiebio5_1_6_0.cab
    O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\qiukkldj.exe
     
  7. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    Did you get CWShredder to run? The hijack doesn't appear in your log now.

    Run Hijack This again and put a check by these. Close all windows except HijackThis and click "Fix checked"

    O4 - Startup: PowerReg Scheduler.exe

    O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} (loader Class) - http://dload.ipbill.com/del/loader.exe

    O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\qiukkldj.exe


    Restart to safe mode and delete:

    The C:\Program Files\Internet Explorer\qiukkldj.exe file

    This file may be hidden so Click on My Computer.
    Select the Tools menu and click Folder Options.
    Select the View Tab.
    Under the Hidden files and folders heading select Show hidden files and folders.
    Uncheck the Hide protected operating system files (recommended) option.
    Click Apply then OK. Click Yes to confirm.

    How to start your computer in safe mode
     
  8. shinkosky

    shinkosky Thread Starter

    Joined:
    Apr 10, 2004
    Messages:
    22
    Thank you, thank you SO much....I think it is finally fixed. I will be glad to donate and I am asking you how I prevent this from happening again...?? This has been a four day ordeal that I don't want to go through again.
     
  9. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    You're Welcome! (y)


    Check this out for info on how to tighten your security settings and some good free tools to help prevent this from happening again.
     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/219015

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice