1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

rescan with new version

Discussion in 'Virus & Other Malware Removal' started by hankhill_, Dec 31, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. hankhill_

    hankhill_ Thread Starter

    Joined:
    Dec 31, 2003
    Messages:
    158
    hi all, ive come across this site a few times trying to figure out the nasty side of computer viruses and spyware. ive got some of the programs that ive seen with similar cases, like cwshredder and hijackthis. ive run hijackthis and got the log, to post and hopefully get a reply on how to fix my computer. (oh yea, i already got spyware/adaware) its gotten so bad that my norton antivirus wont run anymore, its not my computer, but my mothers lol... tryin to help. heres the HJT log:

    Logfile of HijackThis v1.97.5
    Scan saved at 8:03:17 PM, on 12/31/2003
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Softex\OmniPass\Omniserv.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Softex\OmniPass\OPXPApp.exe
    C:\WINDOWS\System32\wins\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\HP\KBD\KBD.EXE
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\WINDOWS\System32\wincmd32.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\System32\svchost32.exe
    C:\Documents and Settings\cynthia\Local Settings\Temp\Temporary Directory 5 for hijackthis.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://webmail.telus.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qca9.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qca9.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qca9.hpwis.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [QuickFinder Scheduler] "c:\Program Files\WordPerfect Office 11\Programs\QFSCHD110.EXE"
    O4 - HKLM\..\Run: [czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
    O4 - HKLM\..\Run: [MS Windows Startup] svchost32.exe
    O4 - HKLM\..\Run: [MSConf-1.6.1] wincmd32.exe
    O4 - HKLM\..\RunServices: [MS Windows Startup] svchost32.exe
    O4 - HKLM\..\RunServices: [MSConf-1.6.1] wincmd32.exe
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKLM\..\RunOnce: [*czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1
    O4 - HKLM\..\RunOnce: [GrpConv] grpconv.exe -o
    O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O10 - Broken Internet access because of LSP provider 'spsublsp.dll' missing
    O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.netpaloffers.net/NetpalOffers/DMO1/emCraft1.cab
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4309/mcfscan.cab


    i dont know that much on computers so in lamens terms would be great, thanks ~n8
     
  2. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    Hi Hankhill,

    You need to get the updated HijackThis v1.97.7 You can get it at this site

    Do another scan and repost with the new log
     
  3. hankhill_

    hankhill_ Thread Starter

    Joined:
    Dec 31, 2003
    Messages:
    158
    heres the scan with new version...

    Logfile of HijackThis v1.97.7
    Scan saved at 8:37:59 PM, on 12/31/2003
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Softex\OmniPass\Omniserv.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Softex\OmniPass\OPXPApp.exe
    C:\WINDOWS\System32\wins\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\HP\KBD\KBD.EXE
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\WINDOWS\System32\wincmd32.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\WINDOWS\System32\svchost32.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\cynthia\Local Settings\Temp\Temporary Directory 5 for hijackthis.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://webmail.telus.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qca9.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qca9.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qca9.hpwis.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [QuickFinder Scheduler] "c:\Program Files\WordPerfect Office 11\Programs\QFSCHD110.EXE"
    O4 - HKLM\..\Run: [czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
    O4 - HKLM\..\Run: [MS Windows Startup] svchost32.exe
    O4 - HKLM\..\Run: [MSConf-1.6.1] wincmd32.exe
    O4 - HKLM\..\RunServices: [MS Windows Startup] svchost32.exe
    O4 - HKLM\..\RunServices: [MSConf-1.6.1] wincmd32.exe
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKLM\..\RunOnce: [*czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1
    O4 - HKLM\..\RunOnce: [GrpConv] grpconv.exe -o
    O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O10 - Broken Internet access because of LSP provider 'spsublsp.dll' missing
    O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.netpaloffers.net/NetpalOffers/DMO1/emCraft1.cab
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4309/mcfscan.cab

    thank you mjack547 for reply :)
     
  4. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    Well the first thing I noticed in your log is these:

    O4 - HKLM\..\Run: [czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1

    O4 - HKLM\..\RunOnce: [*czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1


    They are from AFlooder. To get rid of it Go to Start > Run and copy and paste this:

    rundll32 C:\WINDOWS\System32:czmmrnm.dll,Uninstall

    Click "OK"


    Some of the files we are going to delete may be hidden files so click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files". Now click "Apply to all folders"
    Click "Apply" then "OK"

    Next run Hijack This again and put a check by these. Close all windows except HijackThis and click "Fix checked"

    O4 - HKLM\..\Run: [czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1

    O4 - HKLM\..\Run: [MS Windows Startup] svchost32.exe

    O4 - HKLM\..\Run: [MSConf-1.6.1] wincmd32.exe

    O4 - HKLM\..\RunServices: [MS Windows Startup] svchost32.exe

    O4 - HKLM\..\RunServices: [MSConf-1.6.1] wincmd32.exe

    O4 - HKLM\..\RunOnce: [*czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1

    O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe

    O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.netpaloffers.net/NetpalO...O1/emCraft1.cab


    Restart to safe mode and delete:

    The C:\WINDOWS\System32\wincmd32.exe file
    The C:\WINDOWS\System32\svchost32.exe file

    See here for starting to safe mode:

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406


    Empty the Recycle Bin


    Turn off System Restore:

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    When you are sure you are clean turn it back on and create a restore point.


    Go here and do an online virus scan:

    http://housecall.trendmicro.com/

    Be sure and put a check in the box by "Auto Clean" before scanning and have it delete anything that can't be cleaned and make note of what was found and where it was found.
     
  5. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    looks like you got a few problems on your system...

    Click on the link to download http://www.spywareinfo.com/~merijn/cwschronicles.html

    Run the program

    Next:

    Download Spybot http://tomcoyote.org/SPYBOT/index1.php

    Make sure to follow the instructions for updates prior to running the scan.

    Click on "Search For updates". Click "Download updates." selected.

    Next:

    Download AdAware http://www.lavasoftusa.com/
    Before you scan with AdAware, check for updates by using the webupdate.

    Reboot and post another HJT log and someone will take a look at your log.


    If you need help in setting up Adware follow this link http://forums.techguy.org/showthread.php?s=&threadid=164245
     
  6. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    Here is a copy from flrman he is one of the best on TSG he did a post on your first one and I wanted to be sure that you saw his

    Follow his 100%

    Well the first thing I noticed in your log is these:

    O4 - HKLM\..\Run: [czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1

    O4 - HKLM\..\RunOnce: [*czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1


    They are from AFlooder. To get rid of it Go to Start > Run and copy and paste this:

    rundll32 C:\WINDOWS\System32:czmmrnm.dll,Uninstall

    Click "OK"


    Some of the files we are going to delete may be hidden files so click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files". Now click "Apply to all folders"
    Click "Apply" then "OK"

    Next run Hijack This again and put a check by these. Close all windows except HijackThis and click "Fix checked"

    O4 - HKLM\..\Run: [czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1

    O4 - HKLM\..\Run: [MS Windows Startup] svchost32.exe

    O4 - HKLM\..\Run: [MSConf-1.6.1] wincmd32.exe

    O4 - HKLM\..\RunServices: [MS Windows Startup] svchost32.exe

    O4 - HKLM\..\RunServices: [MSConf-1.6.1] wincmd32.exe

    O4 - HKLM\..\RunOnce: [*czmmrnm] rundll32 C:\WINDOWS\System32:czmmrnm.dll,Init 1

    O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe

    O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.netpaloffers.net/NetpalO...O1/emCraft1.cab

    Restart to safe mode and delete:

    The C:\WINDOWS\System32\wincmd32.exe file
    The C:\WINDOWS\System32\svchost32.exe file

    See here for starting to safe mode:

    http://service1.symantec.com/SUPPOR...001052409420406


    Empty the Recycle Bin


    Turn off System Restore:

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    When you are sure you are clean turn it back on and create a restore point.


    Go here and do an online virus scan:

    http://housecall.trendmicro.com/

    Be sure and put a check in the box by "Auto Clean" before scanning and have it delete anything that can't be cleaned and make note of what was found and where it was found.
     
  7. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    I have merged the two threads. Please always post back to the original thread so we can keep up with what's going on.
     
  8. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    Here's what you need to do.

     
  9. hankhill_

    hankhill_ Thread Starter

    Joined:
    Dec 31, 2003
    Messages:
    158
    sorry about the new thread, i just dont like long long threads lol. thank you much for the help, cause one of viruses was holding back the download of norton antivirus... and i got it downloaded and it found 18 viruses (omg!) there is one the it could fix.

    dllhost.exe

    do i put in safe mode, find the file and delete... empty recycle and restart in normal mode?

    once again thank you guys soo much, cause the computer actually runs now at a normal speed.

    ~n8
     
  10. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    Yes delete that file in safe mode then post another Hijack This log.
     
  11. hankhill_

    hankhill_ Thread Starter

    Joined:
    Dec 31, 2003
    Messages:
    158
    i stopped the dllhost.exe through ctrl-alt-delete and ended its process, it has seemed to disappear. the norton antivirus is working fine again, but an online virus checker found some that the NAT didnt find. i dont know... anyways, heres the log:

    Logfile of HijackThis v1.97.7
    Scan saved at 9:31:37 PM, on 1/1/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Softex\OmniPass\Omniserv.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Softex\OmniPass\OPXPApp.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\Explorer.EXE
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\HP\KBD\KBD.EXE
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\cynthia\Local Settings\Temp\Temporary Directory 8 for hijackthis.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://webmail.telus.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qca9.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qca9.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qca9.hpwis.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [QuickFinder Scheduler] "c:\Program Files\WordPerfect Office 11\Programs\QFSCHD110.EXE"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O10 - Broken Internet access because of LSP provider 'spsublsp.dll' missing
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4309/mcfscan.cab
     
  12. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    To fix this:

    O10 - Broken Internet access because of LSP provider 'spsublsp.dll' missing

    download LSPfix here: http://www.cexx.org/lspfix.htm

    Launch the application, and click the "I know what I'm doing" checkbox. (DON'T DO ANYTHING ELSE!)

    Click Finish.
     
  13. hankhill_

    hankhill_ Thread Starter

    Joined:
    Dec 31, 2003
    Messages:
    158
    hi flrman1, i downloaded that file. but it still says its missing when i run hijackthis. was there a spot to put that file? cause it was in temporary internet files. i wouldnt think it would go there cause that gets cleaned out once in a while... when you empty temp internet files. and what exactly is the LSP file? cause the internet is working just fine... thank for the help though :)
    ~n8
     
  14. hankhill_

    hankhill_ Thread Starter

    Joined:
    Dec 31, 2003
    Messages:
    158
    nevermind my blondeness, i had to open it...
     
  15. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/191486

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice