Resetting logon

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bilnrobn

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Joined
Jan 16, 2003
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795
First Name
Bill
My wife and I each have superannuation accounts at the same company. On their website we can access our account transactions etc. If we logon with one of our account numbers and passwords then we cannot log on afterwards as the other person during the same internet session; it just takes us straight back to the account we previously looked up. The only solution is to shut down the computer completely, reboot and reconnect. Then it allows the other account number and password to be used.
My question is, what and where is the file it has temporarally inserted to cause this? I have tried deleting the temp internet files but that doesn't help. I don't think it is a cookie as these are not deleted when I shut down as are my temp files.
The insuance company concerned does not seem interested. Can anyone here help?
 

Miz

Joined
Jul 1, 2002
Messages
2,146
Does the site give you an option (a link or button) to log off the account before you leave the site? If so, try it and see if that solves the problem.
 

bilnrobn

Thread Starter
Joined
Jan 16, 2003
Messages
795
First Name
Bill
Yes they do, there is a 'log out' button and when you press it a message telling you to close your browser to complete the process appears. I have done all this and when I open the browser again and go to the site afresh it usually takes me straight to the account I just left. Note 'usually'. For some reason on some rare occasions it does go back to the login page and allow me to change the account. Can anyone explain why I am having this problem and how to fix it?
(I have this morning finally had a reply from the company and they tell me to log out and close the browser!)
 
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