Hi - I hope there is a patient soul out there, who'll bear with me and try and help me out... Something has infected my computer and is slowing it down as well as messing with my internet configurations, I think, and I don't know where to look
I've downloaded the program called HijackThis, and here is the log - I have absolutely no idea what I can safely remove or not:
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRAM FILES\NORMAN\Nvc\BIN\ZLH.EXE
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Norman\NVC\BIN\Zanda.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRAM FILES\NORMAN\Nvc\BIN\NYMSE.EXE
C:\PROGRAM FILES\NORMAN\Nvc\BIN\nvcoas.exe
C:\PROGRAM FILES\NORMAN\Nvc\BIN\NVCSCHED.EXE
C:\PROGRAM FILES\NORMAN\nvc\BIN\NJEEVES.EXE
C:\PROGRAM FILES\NORMAN\Nvc\BIN\cclaw.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Trillian\trillian.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
E:\Download\hijack\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Norman ZANDA] C:\PROGRAM FILES\NORMAN\Nvc\BIN\ZLH.EXE /LOAD /SPLASH
O4 - HKLM\..\Run: [WebCam Go Sti Service Application] wbcgosvc
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\RunServices: [Image] rundll32 C:\WINDOWS\image.dll,Install
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&ksporter til Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {0A7F4407-A1C8-496A-9670-F13370CAAACC} (SysReg_DK Control) - http://130.228.2.107/system/SysREG_DK.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {40289096-9F72-4A04-BCB3-E434ECDCEE33} (AppDLCtrl Class) - http://download.howudodat.com/chatterbox/download/appdl.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...apple.com/qt505/us/win/QuickTimeInstaller.exe
O16 - DPF: {73F0FD85-BD47-4A95-86D1-DE38860462C1} (PremiumHTML Class) - http://www.accesoplugin.com/dialercab/IberoDialerHTML.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/20011223/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {8EC18CE2-D7B4-11D2-88C8-006008A717FD} (NCSView Class) - http://130.228.229.67/ecwplugins/ncs.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37914.4242361111
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security2.norton.com/SSC/SharedContent/sc/bin/cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D3426292-3750-4D80-9D0F-2816F61A6D15} (SpeedTest Control) - http://130.228.2.107/speedtest/SpeedTest_2.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{30B3A189-177D-4B41-A9B7-6211EF052A25}: NameServer = 193.162.153.164 194.239.134.83
O17 - HKLM\System\CS1\Services\Tcpip\..\{30B3A189-177D-4B41-A9B7-6211EF052A25}: NameServer = 193.162.153.164 194.239.134.83
Thanks in advance!
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRAM FILES\NORMAN\Nvc\BIN\ZLH.EXE
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Norman\NVC\BIN\Zanda.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRAM FILES\NORMAN\Nvc\BIN\NYMSE.EXE
C:\PROGRAM FILES\NORMAN\Nvc\BIN\nvcoas.exe
C:\PROGRAM FILES\NORMAN\Nvc\BIN\NVCSCHED.EXE
C:\PROGRAM FILES\NORMAN\nvc\BIN\NJEEVES.EXE
C:\PROGRAM FILES\NORMAN\Nvc\BIN\cclaw.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Trillian\trillian.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
E:\Download\hijack\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Norman ZANDA] C:\PROGRAM FILES\NORMAN\Nvc\BIN\ZLH.EXE /LOAD /SPLASH
O4 - HKLM\..\Run: [WebCam Go Sti Service Application] wbcgosvc
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\RunServices: [Image] rundll32 C:\WINDOWS\image.dll,Install
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&ksporter til Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {0A7F4407-A1C8-496A-9670-F13370CAAACC} (SysReg_DK Control) - http://130.228.2.107/system/SysREG_DK.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {40289096-9F72-4A04-BCB3-E434ECDCEE33} (AppDLCtrl Class) - http://download.howudodat.com/chatterbox/download/appdl.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...apple.com/qt505/us/win/QuickTimeInstaller.exe
O16 - DPF: {73F0FD85-BD47-4A95-86D1-DE38860462C1} (PremiumHTML Class) - http://www.accesoplugin.com/dialercab/IberoDialerHTML.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/20011223/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {8EC18CE2-D7B4-11D2-88C8-006008A717FD} (NCSView Class) - http://130.228.229.67/ecwplugins/ncs.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37914.4242361111
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security2.norton.com/SSC/SharedContent/sc/bin/cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D3426292-3750-4D80-9D0F-2816F61A6D15} (SpeedTest Control) - http://130.228.2.107/speedtest/SpeedTest_2.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{30B3A189-177D-4B41-A9B7-6211EF052A25}: NameServer = 193.162.153.164 194.239.134.83
O17 - HKLM\System\CS1\Services\Tcpip\..\{30B3A189-177D-4B41-A9B7-6211EF052A25}: NameServer = 193.162.153.164 194.239.134.83
Thanks in advance!