[Resolved] access denied error when emptying recycle bin

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alugal

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Joined
Dec 17, 2001
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38
I am using Windows me and I have tried to remove " pop-up stopper" program. it consisted of 4 files (?) . 3 of them went away when I clicked on empty recycle bin but one elicited error message "dpps2: access is denied. the file may be in use." I had no windows open so it was not in use. I tried support.microsoft.com with no results.

My computer has been in delayed reaction, viz slow to respond to keyboard and mouse. Mcafee says I have a trojan virus in 2 files. I have not gotten help from them yet in cleaning that up. I don't know if all this is related or not, so I thought I would delete "pop-up stopper" and then do a virus scan.
 
Joined
Dec 9, 2000
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45,855
For the popup stopper problem, the file should not have ended up in the recycle bin if you uninstalled it through Add/Remove programs. You may have to reinstall this program, then uninstall it properly, but look for it in Add/Remove.

For the Trojan problems we would need more info. Exactly what are the files quarantined, where are they and what trojans were found.
 

alugal

Thread Starter
Joined
Dec 17, 2001
Messages
38
Thanks to all for your swift and accurate help!! The house calls did the job. The offending file was removed and computer is happy!:
I feel like Christmas!!
 
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