[Resolved] access denied error when emptying recycle bin

[alugal]

I am using Windows me and I have tried to remove " pop-up stopper" program. it consisted of 4 files (?) . 3 of them went away when I clicked on empty recycle bin but one elicited error message "dpps2: access is denied. the file may be in use." I had no windows open so it was not in use. I tried support.microsoft.com with no results.

My computer has been in delayed reaction, viz slow to respond to keyboard and mouse. Mcafee says I have a trojan virus in 2 files. I have not gotten help from them yet in cleaning that up. I don't know if all this is related or not, so I thought I would delete "pop-up stopper" and then do a virus scan.

 

[SavvyLady]

My advice is go to housecalls & run the free online virus scanner.
Click here to do so!

then there is spyware ... go get Ad-Aware
Click here to download it


and to protect yourself from hackers etc... Get Zone Alarm
Click here the free version is fine


this should get you in pretty good shape

Savvy


cleanup http://www.piersontech.com/07-CleanHardDrive.htm

 

[LadyLisa]

If you have a virus then this is probably what's causing it. The first thing you need to do is get rid of it.

Go here for a free online scan
http://www.antivirus.com/pc-cillin/

Let us know what happens.

 

[SavvyLady]

LOL... hi Lisa... same place, different URL

Savvy

 

[LadyLisa]

Savvy...... very fast typing there

 

[Rollin' Rog]

For the popup stopper problem, the file should not have ended up in the recycle bin if you uninstalled it through Add/Remove programs. You may have to reinstall this program, then uninstall it properly, but look for it in Add/Remove.

For the Trojan problems we would need more info. Exactly what are the files quarantined, where are they and what trojans were found.

 

[alugal]

Thanks to all for your swift and accurate help!! The house calls did the job. The offending file was removed and computer is happy!:
I feel like Christmas!!

 

[LadyLisa]

You're welcome and Happy Christmas