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[Resolved] access denied error when emptying recycle bin

Discussion in 'Earlier Versions of Windows' started by alugal, Dec 17, 2001.

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  1. alugal

    alugal Thread Starter

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    I am using Windows me and I have tried to remove " pop-up stopper" program. it consisted of 4 files (?) . 3 of them went away when I clicked on empty recycle bin but one elicited error message "dpps2: access is denied. the file may be in use." I had no windows open so it was not in use. I tried support.microsoft.com with no results.

    My computer has been in delayed reaction, viz slow to respond to keyboard and mouse. Mcafee says I have a trojan virus in 2 files. I have not gotten help from them yet in cleaning that up. I don't know if all this is related or not, so I thought I would delete "pop-up stopper" and then do a virus scan.
     
  2. SavvyLady

    SavvyLady

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  3. LadyLisa

    LadyLisa

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    If you have a virus then this is probably what's causing it. The first thing you need to do is get rid of it.

    Go here for a free online scan
    http://www.antivirus.com/pc-cillin/

    Let us know what happens.
     
  4. SavvyLady

    SavvyLady

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    LOL... hi Lisa... same place, different URL

    Savvy :)
     
  5. LadyLisa

    LadyLisa

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    Savvy...... very fast typing there :)
     
  6. Rollin' Rog

    Rollin' Rog

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    For the popup stopper problem, the file should not have ended up in the recycle bin if you uninstalled it through Add/Remove programs. You may have to reinstall this program, then uninstall it properly, but look for it in Add/Remove.

    For the Trojan problems we would need more info. Exactly what are the files quarantined, where are they and what trojans were found.
     
  7. alugal

    alugal Thread Starter

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    Thanks to all for your swift and accurate help!! The house calls did the job. The offending file was removed and computer is happy!:
    I feel like Christmas!!
     
  8. LadyLisa

    LadyLisa

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    You're welcome and Happy Christmas :D
     
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