(Resolved) Alleged unsafe attachmentsI have Windows 98SE

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Nella

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Jan 20, 2003
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I have Windows SE with Norton AntiVirus 2003 installed and sometimes, via Outlook Express 6, receive emails from known safe sources with attachments, but get the message "OE removed access to the following unsafe attachments in your mail" followed by reference numbers. Who or what is OE and how can I overcome this removal of safe material?
Your advice will be welcome.
 

~Candy~

Retired Administrator
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Hi and welcome. Usually if Norton wants to remove them, they are not safe......what makes you think they are safe?
 
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You will have to go to tools options in oe and take the checkmark out of remove unsafe items that was happening to me also.
 

Nella

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Joined
Jan 20, 2003
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Thank you AcaCandy and ezymony for your responses.
I'm sure the material being removed as unsafe is OK because I am aware of the source, and some of the material has previously been accepted. Incidentally OE has removed as unsafe material which I have tried to email out. Most peculiar.
How do I locate OE to obtain options?
Help will be most welcome.
 

pyritechips

Jim
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<img src="http://forums.techguy.org/attachment.php?s=&postid=703641">

Hello!

OE is Outlook Express, which I assume you use for e-mail.

Open Outlook Express.
Click Tools, click options.
Click the security tab.
At the top is a section called Virus Protection.

The 4th line down should say: "Do not allow attachments to be saved or opened that could potentially be a virus." Uncheck this box.

Now go to your inbox and try opening an e-mail with an attachment.

*Caution!* Make sure your anti-virus software is on and protecting your e-mail!

Good luck and let us know if this helps.

:)

P.S: As a security precaution, this feature looks for any file that is executable, such as any .exe file, .scr, .bat, .com, etc. So even if a friend sends you a cute screensaver through the mail, OE sees the .scr extension and blocks it.
 

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Nella

Thread Starter
Joined
Jan 20, 2003
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Thank you pyritechips for your advice, which I followed and resolved the problem. Most appreciated.
This is the first time I have used the help desk. It's terrific.
 

pyritechips

Jim
Gone but Never Forgotten
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26,907
You're welcome Nella! Glad to have been able to help. Please come back again and enjoy the site!
 
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