[Resolved] cannot print web pages

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Pammi1958

Thread Starter
Joined
Jan 12, 2003
Messages
62
(solved)
Hello
I try to print a web page and I get the following error

An error has occurred in the script on this page
Line:1047
char: 1
error: object does not support object or message
code: 0
url: res://c:WINDOWS/SYSTEM/SHDOCLC.dll/preveiw.dlg

i looked in view and have unicode selected. what other setting could be wrong
Thanx
Pam
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Hi, and welcome to the board.

What version of Internet Explorer are you running, please?
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Pammi1958 wrote on 01-12-2003 08:10 PM:
Hello Tony
Thank you for replying to my post
I have IE 5.5
Pammi
Pammi, is that IE 5.5 with Service Pack 2?

Please go to IE > Help > About IE, and tell us what the Version number is.

Also, what version of Windows are you running?
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Pammi, I think you should start by upgrading to <A HREF="http://www.microsoft.com/windows/ie/downloads/recommended/ie55sp2/default.asp?%20FinishURL=%2Fdownloads%2Frelease%2Easp%3Freleaseid<br%20/>%20%3D31770%26area%3Dtop%26ordinal%3D5%26redirect%3Dn<br%20/>o">Internet Explorer 5.5 SP 2 </A>

SP 2 contains many improvements, bug fixes and security patches.
It will also update an awful lot of files.

PLease do that, and test again.
 

Pammi1958

Thread Starter
Joined
Jan 12, 2003
Messages
62
It's me again
I downlaoded IE 5.5 with sp 2
my version is now 5.50.4807.2300
I still can't print web pages
any other ideas?
 
Joined
Nov 6, 2002
Messages
710
Pammi
IIRC this is the one caused by a bad BHO, so....In IE go to Tools>Internet Option>Advanced (tab)>UNcheck option "Enable
3rd party browser extensions" .
Now close and re-start IE. If all work OK now get and use the
following:

Bho Cop ( must register w/ PC mag 1st time)
http://www.pcmag.com/article/0,2997,s%3D1478%26a%3D4453,00.asp
See also
Cannot Print from IE and OE
(Error: URL: res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/preview.dlg)
http://support.microsoft.com/support/kb/articles/q293/1/76.asp
http://support.microsoft.com/support/kb/articles/q303/3/60.asp
http://support.microsoft.com/support/kb/articles/q303/4/86.asp
 
Joined
Jan 12, 2003
Messages
20
hi pammi!

kindly advise what kind of printer you have and that you are using.

i need the info in order to be of any help

thanks
angelic:cool:
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
You should also try jwbirdsong's suggestions.

In many cases a IE plugin has been reported to cause these problems.

If updating Iepeers.dll by upgrading Internet Explorer didn't do the trick, it's the likely cause.
 

Pammi1958

Thread Starter
Joined
Jan 12, 2003
Messages
62
Back again
Installed the 5.5 sp2, still can't print. Maybe try IE 6?
I have an hpdeskjet 960c
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Pammi,

You're still not telling us whether you've disabled "third party browser extensions", like jwbirdsong advised you to do.

It often helps.
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
OK, it may be an Internet Explorer 6.0 thing.

Please do this:

Go to http://www.spywareinfo.com/downloads.php#startup , and download 'Startuplist'.

Unzip, doubleclick it, and it will generate a text file that will list all running processes, all applications that are loaded automatically when you start Windows, and more.

Go to Edit > select all, copy it and post the contents here.
 

Pammi1958

Thread Starter
Joined
Jan 12, 2003
Messages
62
here you are

StartupList report, 1/18/2003, 9:16:51 PM
StartupList version: 1.51
Started from : C:\WINDOWS\TEMP\TD_0001.DIR\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v5.50 SP2 (5.50.4134.0600)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVSYNMGR.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\VSSTAT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\VSHWIN32.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVCONSOL.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\WINDOWS\SYSTEM\USBMMKBD.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\ICSMGR.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\INSTANT UPDATER\RULAUNCH.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\BACKWEB\BACKWEB\PROGRAM\BACKWEB.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\TEMP\TD_0001.DIR\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
PowerReg Scheduler.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
SystemTray = SysTray.Exe
hpsysdrv = c:\windows\system\hpsysdrv.exe
USBMMKBD = usbmmkbd.exe
Hidserv = Hidserv.exe run
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
Delay = C:\WINDOWS\delayrun.exe
Adaptec DirectCD = C:\Program Files\ADAPTEC\DIRECTCD\DIRECTCD.EXE
McAfee Guardian = "C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\GUARDIAN\CMGRDIAN.EXE" /SU
ICSMGR = ICSMGR.EXE

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

Keyboard Manager = C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe
StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
SSDPSRV = C:\WINDOWS\SYSTEM\ssdpsrv.exe
McAfeeVirusScanService = C:\Program Files\McAfee\McAfee VirusScan\AVSYNMGR.EXE

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

McAfee.InstantUpdate.Monitor = "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /STARTMONITOR

--------------------------------------------------

C:\WINDOWS\WININIT.INI listing:
(Created 18/1/2003, 21:11:48)

[rename]
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RECAPI.DLL
C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RECAPI.DLL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RTC50793
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RUCOMMS.DLL
C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RUCOMMS.DLL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RTD50793
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RUENU.DLL
C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RUENU.DLL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RTE50793
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RULAUNCH.EXE
C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RULAUNCH.EXE=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RTF50793
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RUPDATE.DLL
C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RUPDATE.DLL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RTG50793
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RUTIL.DLL
C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RUTIL.DLL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RTI50793
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\TLSXPAND.DLL
C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\TLSXPAND.DLL=C:\PROGRA~1\MCAFEE\MCAFEE~2\INSTAN~1\RTJ50793
NUL=C:\WINDOWS\TEMP\PENDIN~1.INI

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 17/1/2003, 19:54:26)

[rename]
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~2\CENTRAL\CENTENU.DLL
C:\PROGRA~1\MCAFEE\MCAFEE~2\CENTRAL\CENTENU.DLL=C:\PROGRA~1\MCAFEE\MCAFEE~2\CENTRAL\RTD11292
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~2\CENTRAL\CENTRAL.DLL
C:\PROGRA~1\MCAFEE\MCAFEE~2\CENTRAL\CENTRAL.DLL=C:\PROGRA~1\MCAFEE\MCAFEE~2\CENTRAL\RTL11292
NUL=C:\WINDOWS\TEMP\PENDIN~1.INI
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~1\VSCSHE~1.DLL
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~1\RES00\VSCSHE~1.DLL
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~1\VSCSHE~1.DLL
C:\PROGRA~1\MCAFEE\MCAFEE~1\VSCSHE~1.DLL=C:\PROGRA~1\MCAFEE\MCAFEE~1\RTK08294
NUL=C:\PROGRA~1\MCAFEE\MCAFEE~1\RES00\VSCSHE~1.DLL
C:\PROGRA~1\MCAFEE\MCAFEE~1\RES00\VSCSHE~1.DLL=C:\PROGRA~1\MCAFEE\MCAFEE~1\RES00\RTN97294

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

C:\WINDOWS\tmpcpyis.bat

--------------------------------------------------


Enumerating Task Scheduler jobs:

Tune-up Application Start.job
PCHealth Scheduler for Data Collection.job
Video Reminder.job

--------------------------------------------------

Enumerating Download Program Files:

[{1678F7E1-C422-11D0-AD7D-00400515CAAA}]
CODEBASE = http://files.cometsystems.com/cometcursor/cobrand/comet.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

--------------------------------------------------

Enumerating Winsock LSP files:

Protocol #1: C:\WINDOWS\SYSTEM\CSLSP.DLL
Protocol #3: C:\WINDOWS\SYSTEM\CSLSP.DLL

--------------------------------------------------
End of report, 7,017 bytes
Report generated in 0.203 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
 
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