[Resolved] can't install programs

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Bob1190

Thread Starter
Joined
Apr 24, 2002
Messages
33
I'm running XP Pro

Every time I try to install a program, My computer reboots. sometimes it starts the install process then it reboots. After it reboots it gives me an error message . I'd like to copy the message but it's a .dmp file.

tell me what else you need to know and i'll try to give you what you need Thanks a whole lot.

Bob
 

Bob1190

Thread Starter
Joined
Apr 24, 2002
Messages
33
Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\PROGRA~1\VISION~1\ONETOU~2.EXE
C:\Program Files\Acesoft\Tracks Eraser Pro\te.exe
C:\Program Files\ScanSoft\PaperPort\Config\Ereg\REMIND32.EXE
C:\Program Files\Outlook Express\msimn.exe
C:\Startup\StartupList.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Bob & Marlene\Start Menu\Programs\Startup]
reminder-ScanSoft Product Registration.lnk = C:\Program Files\ScanSoft\PaperPort\Config\Ereg\REMIND32.EXE
Check for OneTouch Updates.lnk = C:\Program Files\Visioneer OneTouch\WiseUpdt.exe

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Norton Personal Firewall.lnk = C:\Program Files\Norton Personal Firewall\IntroWiz.exe
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SystemTray = SysTray.Exe
AVG_CC = C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
OneTouch Monitor = C:\PROGRA~1\VISION~1\ONETOU~2.EXE

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

PPWebCap = C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
Tracks Eraser Pro = C:\Program Files\Acesoft\Tracks Eraser Pro\te.exe min

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[{2C7339CF-2B09-4501-B3F3-F3508C9228ED}] *
StubPath = %SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install

[{89820200-ECBD-11cf-8B85-00AA005B4340}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = %SystemRoot%\system32\ie4uinit.exe

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=
HKLM\..\Windows\CurrentVersion\WinLogon: load=
HKLM\..\Windows\CurrentVersion\WinLogon: run=
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=
HKCU\..\Windows\CurrentVersion\WinLogon: load=
HKCU\..\Windows\CurrentVersion\WinLogon: run=
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=
HKLM\..\Windows NT\CurrentVersion\Windows: load=
HKLM\..\Windows NT\CurrentVersion\Windows: run=
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

*INI section not found*
*INI section not found*
*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr
*Registry value not found*

Policies Shell key:

HKCU\..\Policies: *Registry key not found*
HKLM\..\Policies: *Registry value not found*

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Enumerating Browser Helper Objects:

CCHelper - C:\Program Files\Panicware\Pop-Up Stopper Pro\CCHelper.dll - {0CF0B8EE-6596-11D5-A98E-0003470BB48E}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
Uninstall Expiration Reminder.job

--------------------------------------------------
End of report, 6,222 bytes
Report generated in 0.401 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
Is it any program or one specific program that has the problem with installing

Derek
 

Bob1190

Thread Starter
Joined
Apr 24, 2002
Messages
33
90% of the programs I try to install will cause it to reboot. I installed Microsoft Office without a hitch. Just downloaded AIM and it woul not install, causesd a reboot. Quickbooks wounot install. Norton Personnal Firewall would not.

Thank You for your help
 
Joined
Oct 9, 2001
Messages
9,396
nothing in your startups that i can see would point to anything that would cause your problem....tony klein may see something i missed. how much ram and in what configuration is it?.........eg: 2x128 4x64....how many sticks and what size.
this could be a memory fault.
 

Bob1190

Thread Starter
Joined
Apr 24, 2002
Messages
33
SDRAM:
1- 8XOS Name Microsoft Windows XP Professional
Version 5.1.2600 Build 2600
OS Manufacturer Microsoft Corporation
System Name MYCOMPUTER
System Manufacturer VIA Technologies, Inc.
System Model VT82C692BX
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 3 GenuineIntel ~602 Mhz
BIOS Version/Date Award Software International, Inc. 6.00 PG, 6/27/2000
SMBIOS Version 2.2
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.0 (xpclient.010817-1148)"
User Name MYCOMPUTER\Bob & Marlene
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 389.57 MB
Total Virtual Memory 1.72 GB
Available Virtual Memory 1.52 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys
64-SD-8(T/T)
1- 8X64-SD 10NS
1- PC100/128 R
1- 133/256MB

ALSO HERE IS SYSTEM SUMARY
 

Bob1190

Thread Starter
Joined
Apr 24, 2002
Messages
33
Here's a message I get when it reboots.

PAGE_FAULT_IN_NONPAGE_AREA

*** STOP: 0X00000050 (0XE213C000, 0X00000000, 0X80575645, 0X00000001)

SOMETIMES IT GOES THROUGH A MEMORY DUMP
 
Joined
Oct 9, 2001
Messages
9,396
with that ram configuration.......has it been ok in the past?
its a bit of a mixture:)
and that bug check 0x50: is usually related to faulty ram.

i would take out all except the 256 and run it for a day,see if it runs any better.if so add the ram one by one,giving time for anything to become apparent in between.
another thing could be.....if youve added any hardware recently,remove it and see if the problem recurs.
i would try the ram though 1st.
good luck;)
 

Bob1190

Thread Starter
Joined
Apr 24, 2002
Messages
33
Thanks Steve. I'll do what you suggest. It has been running pretty good for a while. Just recently it has been doing strange things. Thanks again. I let you know what happens.


Bob
 

Bob1190

Thread Starter
Joined
Apr 24, 2002
Messages
33
Apparently, AVG anti virus program and Norton personal firewall conflict with each other. Once I uninstalled AVG, I was able to insall other programs. I also had to go in SAFE MODE and uninstall Nisum.dat. That way I was able to uninstall Norton Personnal Firewall. I'm now using OnTrack System Suite.

This is a Great web site.

Thanks to you all.
 
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