[Resolved] Computer hangs at HP Logo

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SharonKay

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Dec 11, 2002
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Here is what happened. This is my sisters computer it is a HP Pavillion. Running Windows 98SE. Installed a new 56K Fax modem by U.S. Robotics. Installed without any problems. Connected to the Internet and went to windows update and downloaded IE6. When it finished downloading it said needed to restart I canceled restart so that I could close out of other programs and windows I had opened. went to start- shut down- restart and when it started to boot back up it hangs on the HP logo screen and does nothing else. I have tried booting from 98 boot disk but it does nothing. Tried tapping control key..delete key..F8 key and nothing. any suggestions on how to get pass this?
 
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try taking the modem physically out of the machine and see if it starts up
 
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can you get into the computers bios? when you turn the computer press the f2 key (I belive it's f2 Ihave an HP omnibook and it is F2 so yours should be also). If you can get in the Bios, reset it to factory defaults. save and exit then restart.

At least you know your modem is ok
 

SharonKay

Thread Starter
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Dec 11, 2002
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112
Reading on other sites I have hit esc. and and this comes up:
PhoenixBios 4.0 Release 6.0.6
Copyright 1985-1998 Phoenix Technologies LTD.
All Rights Reserved

CPU=Intel(R) Celeron(TM) processor 500MHz
640k System RAM passed
62M Extended RAM Passed
0128K Cache SRAM Passed
System BIOS shadowed
Video BIOS shadowed
UMB upper limit segment address: E95C
mouse initialized
Fixed Disk 0: ST317221A
ATAPI CD-ROM: CD-DOM 50X L
ATAPI Removable Drive: IOMEGA ZIP 100 ATAPI Floppy


Press<F1> to enter setup

pressing F1 does nothing

my sister reinstalled 98SE then we installed her new modem
 

SharonKay

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Dec 11, 2002
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112
Hitting F2 does nothing still on HP Logo screen. To turn the computer off I have to hold the button in for a few secs and it shuts down upon starting it again I hit esc. and then F1 to enter Setup and it now says entering set up but it has been that way for the last 5 min. also wanted to let you know that when turning the computer on Keyboard lights flashes..CD-Rom light and floppy light flashes.. HD light is yellow stays on a few secs. then goes off and nothing responds.
 
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I suggest that you open the unit back up and be sure everything cables, memory, etc. are connected tightly. You may have knocked something loose when you were installing the new modem. If you have a clear cmos jumper on the motherboard you may also want to try that or remove the cmos battery for an hour.
 

SharonKay

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Dec 11, 2002
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Have checked all cables ,memory ,etc. all is snug and tight will try the battery.... I have noticed that I have two cables not going to anything one is from an audio riser card and the other end is not plugged in to anything and the 2nd one is from the power supply it has two black and 1 blue and one yellow wire it has P8 written on the end it also is not plugged into anything can this be the problem? although I don't think they were plugged in before I installed the new modem
 

SharonKay

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Dec 11, 2002
Messages
112
Took battery out and left out for 1 1/2 hrs and reseated all cables and anything else I can think of. Took hard Drive out of my daughters computer and tried it in the pavillion and the same thing happens. Traded floppy drives and cd roms and they all seem to work ok in daughters computer. I am out of ideas. I hope someone comes across this thread and finds a solution.
 
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Sep 30, 2003
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What is the exact model number of the pavillion? for instance is it an HP Pavillion 503w?
 
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I have another idea if you havent tried it already. Disconnect all peripherals(keyboard, mouse, printer,ect..) leaving just the powercord ,monitor and keyboard hooked to the pc. See if turns on right. If not disconnect keyboard and try again. If so, connect one periphial at a time, turning on in between each, and when you start having problems again, you know the last thing you plugged in is the prob.
 

SharonKay

Thread Starter
Joined
Dec 11, 2002
Messages
112
Took the battery out last night I was pretty busy today and the battery had been out for a good 15 hrs. I put it back in and now the computer don't even turn on????? Is this normal
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
Check the power supply connection to the motherboard.
 
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