[Resolved] computer keeps freezing?

Hey I'm hoping someone can help me with this! Well, I have a DECENT computer. I don't play any games or download anything big. I just use it for web browsing usually. But a few months ago the computer started to freeze up! (kind of). every 3 or so minutes it freezes for about 40 seconds. Basically I can move my mouse around, I can click on links, it just won't start loading those links or websites i click on. It's like it won't start processing the information, until the fun 40 second freeze-up thing is over! what is this and how can i fix it? thanks!

 

Hi there
W-E-L-C-O-M-E

- what operating system do you use?
- what browser/version do you use?
- have you deleted your temp files?
- are you running a virus scanner & are the files up to date?
- have you updated all Windows files from their update site?
- does this just happen when you are surfing?

You do download (doesn't matter how large or small)
... you may have picked up a hitchiker (spyware, adware, virus)
You can try a few things
1. make sure your temp files have been deleted (windows and internet)
2. run Startup List (http://www.lurkhere.com/~nicefiles/) to see if there are eronious things running at boot (post results here if you do not know what to do with them)


... this is a place to start anyway




cheers
Louise
MDM

 

hey thanks for the welcome!
well I use Windows 98
My browser is IE
I delete my temp files every now and then but it hasn't solved anything
yup i have an up to date virus checker...no problems there.
yes it only happens when im surfing.
and NOPE! i havent updated all my updates from windows site. I'm not exactly sure which ones i need. :-/

and yeah i think i may have spyware. just not sure how to get rid of it! i got the startuplist.exe and heres what it says. (sorry im computer illiterate so no idea whats slowing my computer down and what isnt!


Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSGLOOP.EXE
C:\WINDOWS\RUNSERVICE.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\COMMON FILES\TOTEM SHARED\UNINSTALL0001\UPD.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\WINAMP3\WINAMPA.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\AMERICA ONLINE 8.0\AOLTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\EXPLORER.EXE
C:\CDROM\AMERICA ONLINE 6.0\WAOL.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\WINDOWS\TEMP\STARTUPLIST.EXE


alrighty, there it is! thanks a lot for the help BTW!
*julianne

 

Hello julianne!

That is only part of the startup list- can you please paste the entire list for us to look at? thre is probably more on it that is important to see.

 

Hi again
This is for the Windows Update portion of your mission - one of the more knowledgeable techs will help you with the main issue

... Go to site: http://windowsupdate.microsoft.com/
This will recognise your operating system automatically
... Click on scan for updates
... sit back & wait
... over on the left side, you will see a listing (bold) of available updates
... concentrate on Critical Updates and Service Packs - and - Drivers first - then install the Windows 98 updates you feel you need (there will be a few, like language packs, that you don't really need)

Grab a book while you are sitting at your computer. If you haven't done this before, it can big a big, but necessary mission. You will need to follow the instructions, reboot when required, and keep going until all is up to snuff. You should revisit this area often.

cheers
MDM

 

Hey Pyrite, heres the whole start up list! warning everyone, its pretty long ^_^
StartupList report, 1/31/03, 1:41:14 AM
StartupList version: 1.51
Started from : C:\WINDOWS\TEMP\STARTUPLIST.EXE
Detected: Windows 98 SE (Win9x 4.10.2222A)
Detected: Internet Explorer v6.00 (6.00.2600.0000)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSGLOOP.EXE
C:\WINDOWS\RUNSERVICE.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\COMMON FILES\TOTEM SHARED\UNINSTALL0001\UPD.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\WINAMP3\WINAMPA.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\AMERICA ONLINE 8.0\AOLTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\CDROM\AMERICA ONLINE 6.0\WAOL.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\AIM95\AIM.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\WINDOWS\TEMP\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

TaskMonitor = c:\windows\taskmon.exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
hpsysdrv = c:\windows\system\hpsysdrv.exe
Keyboard Manager = C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
Uninstall0001 = "C:\Program Files\Common Files\Totem Shared\Uninstall0001\upd.exe" LASTCALL!adverts.virtuagay.com!StatsVirtuaGuy
LoadQM = loadqm.exe
WinampAgent = "C:\PROGRAM FILES\WINAMP3\\winampa.exe"
StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
RealTray = C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
LicCtrl = runservice.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Taskbar Display Controls = RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 15/10/2002, 3:56:12)

[Rename]
NUL = C:\Program Files\America Online 8.0\JITI\Real9_codec_upd.exe

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

C:\PROGRA~1\NETWOR~1\MCAFEE~1\SCAN.EXE C:\
IF ERRORLEVEL 1 PAUSE
path C:\WINDOWS;C:\WINDOWS\COMMAND
SET PATH=%PATH%;C:\PROGRA~1\NETWOR~1\MCAFEE~1
SET CLASSPATH=C:\PROGRA~1\PHOTOD~1.1\ADOBEC~1

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\WINDOWS\VX2.DLL - {00000000-5eb9-11d5-9d45-009027c14662}
(no name) - C:\WINDOWS\SYSTEM\MBHO.DLL - {D14641FA-445B-448E-9994-209F7AF15641}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

[{018B7EC3-EECA-11D3-8E71-0000E82C6C0D}]
CODEBASE = http://lop.com/Software_Plugin.exe

[QuickTime Object]
InProcServer32 = C:\WINDOWS\SYSTEM\QTPLUGIN.OCX
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37628.3839467593

--------------------------------------------------
End of report, 5,288 bytes
Report generated in 2.202 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

aalllrighty, there ya have it. ill go to the windows website now. thanks for the info everyone!
*julianne

 

Hello again julianne!

Here is some information I found about one item i see- OSD.EXE:
<hr>
Netropa’s OnScreen Display System Tray icon which comes installed on a number of blue-chip manufacturers’ PCs, such as DELL, Compaq, HP, IBM, Acer. etc... If you right-click on the icon you can change the colour or font of your display, and you can also modify other display settings.

Recommendation :
This icon simply adds to the clutter of the system tray – it adds nothing that you cannot do by going into the Display Settings in the Control Panel. Worse, OSD interferes with games which change the volume during the game, it has significant compatibility problems with some graphics drivers, and it causes some screen savers to crash. Delete immediately in Startup Manager.
<hr>
Try this: Click start > run > msconfig. Once the config window opens, click the startup tab. scroll down the list of itmes and look for Netropa and/or OSD.EXE and uncheck it. While you are there, look for LoadQM and uncheck it- it is a useless, resource consuming thing that is associated with MSN Messenger. When you are done, click ok, then "yes" when it asks you if you want to restart your computer.

Also, I recommend going HERE, download and run Spybot Search and Destroy. After it runs, fix all items marked in red and checked. Then come back and let us know how you made out!

 

You have some nasty scumware......

(no name) - C:\WINDOWS\VX2.DLL - {00000000-5eb9-11d5-9d45-009027c14662}
(no name) - C:\WINDOWS\SYSTEM\MBHO.DLL - {D14641FA-445B-448E-9994-209F7AF15641}


[{018B7EC3-EECA-11D3-8E71-0000E82C6C0D}]
CODEBASE = http://lop.com/Software_Plugin.exe

Follow Jim's instructions for running SpyBot, but you will really need to run HijackThis as well. You can find that here......

http://www.spywareinfo.com/articles/hijacked/

Download, unzip, click to install. Run the scan, then click on save log. Copy and paste the results for someone to look at before removing any entries.

Debe

 

ok, well i updated all my winows files from the windows update page. I got Spybit search annd destroy and over 390 files came up! Backup files, registry files, e.t.c. Is it ok to delete ALL of those? I also got hijack this. heres the log!

Logfile of HijackThis v1.91.2
Scan saved at 2:52:25 AM, on 2/3/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar=http://www.lop.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant=http://www.lop.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch=http://the-exit.com/search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar=http://yahoo.com
O2 - BHO: (no name) - {00000000-5eb9-11d5-9d45-009027c14662} - C:\WINDOWS\VX2.DLL
O2 - BHO: (no name) - {D14641FA-445B-448E-9994-209F7AF15641} - C:\WINDOWS\SYSTEM\MBHO.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [Uninstall0001] "C:\Program Files\Common Files\Totem Shared\Uninstall0001\upd.exe" LASTCALL!adverts.virtuagay.com!StatsVirtuaGuy
O4 - HKLM\..\Run: [WinampAgent] "C:\PROGRAM FILES\WINAMP3\\winampa.exe"
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [LicCtrl] runservice.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .ofb: C:\PROGRA~1\INTERN~1\PLUGINS\NPONFLOW.DLL
O15 - Trusted Zone: http://free.aol.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {018B7EC3-EECA-11D3-8E71-0000E82C6C0D} - http://lop.com/Software_Plugin.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37628.3839467593


kay thanks guys!
*julianne

 

hi
... just wanted to pop in quick to tell you - no, do not delete all of those entries that SpyBot found!
You will be concerned only with the items in red for now - and if you are unsure of those entries, ask in here
gotta run
cheers
MDM

 

MDM is correct, only delete the SpyBot entries that are in red.

As for your list from Hijack.....delete these entries....

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar=http://www.lop.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant=http://www.lop.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch=http://the-exit.com/search
O2 - BHO: (no name) - {00000000-5eb9-11d5-9d45-009027c14662} - C:\WINDOWS\VX2.DLL
O2 - BHO: (no name) - {D14641FA-445B-448E-9994-209F7AF15641} - C:\WINDOWS\SYSTEM\MBHO.DLL
O16 - DPF: {018B7EC3-EECA-11D3-8E71-0000E82C6C0D} - http://lop.com/Software_Plugin.exe

Once this is done, run another scan for both programs and post your hijackthis results again.

Debe

 

ok! everything in red on Spybot I deleted. fixed problems on Hijack this you told me to as well! heres my new Hijack log.

Logfile of HijackThis v1.91.2
Scan saved at 1:09:26 AM, on 2/6/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar=http://yahoo.com
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\PROGRAM FILES\WINAMP3\\winampa.exe"
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [LicCtrl] runservice.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .ofb: C:\PROGRA~1\INTERN~1\PLUGINS\NPONFLOW.DLL
O15 - Trusted Zone: http://free.aol.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37628.3839467593

hehe, thanks guys!
*julianne

 

hi jay-girl............your "virtuaguy"

uses quite a lot of resources if you have him ....."doing his thang" while your surfing


just thought i would mench.
take care

 

hahah, actually i deleted that about 6 months ago. very funny though, haha! so nope....having an unusally hairless man walk on my screen saying "strip meeee!" lost its appeal after the 20th time. haha, so dunno why still there. anything else i need to delete from that list?

 

Well guys, it stopped freezing for a day or 2 but its been doing it again! :-/ anything else that could be causing this problem?