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[Resolved] Critical error in virus scan

Discussion in 'All Other Software' started by factor, Jan 17, 2003.

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  1. factor

    factor Thread Starter

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    Hi. Im using norton anti virus 2002 and for some reason, when i do a system scan i get a message saying 'norton anti-virus could not complete scan because a critical error occured during the scan'. this happens when it gets to C:\cde\localservice\settings\temporaryinternetfiles\contents\IE5...and i couldnt catch the rest cos it crashes too quick. it was working ok before. Ive deleted all temp.internet files and still the same.Can anyone help please?

    athlon 1800
    256sd ram
    windows xp
     
  2. brendandonhu

    brendandonhu

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    Have you gone and deleted that particular folder? I would delete everything within \temporaryinternetfiles
    It sounds like a virus trying to stop NAV, you can also run a free online virus scan at http://housecall.antivirus.com
     
  3. factor

    factor Thread Starter

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    ive deleted all temporary internet files. im gonna do an online scan now..
     
  4. brendandonhu

    brendandonhu

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    OK, did you make sure that the ones were cleared from that folder too?
     
  5. factor

    factor Thread Starter

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    Thanx Brendan. Ive uninstalled the CDE program and done an online virus scan which was ok. Ive just ran norton again and now ive got the same error message but in a different directory which is C:\docs+settings\local service\local settings/t.internetfiles\content.IE5\\\\89abcdef. All my t.internet files have been deleted. Could it be norton? shall i re-install it?
     
  6. factor

    factor Thread Starter

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    p.s. i cant find the location of local service in docs+settings, its not there..
     
  7. factor

    factor Thread Starter

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    ANYONE THERE?
     
  8. TonyKlein

    TonyKlein Malware Specialist

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  9. factor

    factor Thread Starter

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    Thanks Tony, tried the update and that didnt work so im gonna run scan disc and see what tht comes up with..
     
  10. Rollin' Rog

    Rollin' Rog

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    With Internet Explorer closed, try opening a Command Prompt in XP; you should be at the location:

    c:\Documents and Settings\username\>

    at that location enter exactly:

    rd /s locals~1\tempor~1

    and confirm the prompt after entering if the target is correct. This is a more effective method of cleanup. It will delete all files and sub folders. (Don't worry they will be recreated in usage)

    enter exit to close the command prompt window
     
  11. factor

    factor Thread Starter

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    Thanks Rog, but ive solved it. Tony, thanks for the link, it helped a lot. i ran check disc and it deleted 3 index entries. the problem file was 'A0003973.ini. in index 130 of 40430' whatever that is. all i know is it is an initialization file. ran norton again and it works fine..
     
  12. TonyKlein

    TonyKlein Malware Specialist

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    You're welcome.

    The Symantec Knowledge Base is usually very helpful.
     
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