[Resolved] Critical error in virus scan

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factor

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Dec 31, 2002
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Hi. Im using norton anti virus 2002 and for some reason, when i do a system scan i get a message saying 'norton anti-virus could not complete scan because a critical error occured during the scan'. this happens when it gets to C:\cde\localservice\settings\temporaryinternetfiles\contents\IE5...and i couldnt catch the rest cos it crashes too quick. it was working ok before. Ive deleted all temp.internet files and still the same.Can anyone help please?

athlon 1800
256sd ram
windows xp
 

factor

Thread Starter
Joined
Dec 31, 2002
Messages
69
ive deleted all temporary internet files. im gonna do an online scan now..
 

factor

Thread Starter
Joined
Dec 31, 2002
Messages
69
Thanx Brendan. Ive uninstalled the CDE program and done an online virus scan which was ok. Ive just ran norton again and now ive got the same error message but in a different directory which is C:\docs+settings\local service\local settings/t.internetfiles\content.IE5\\\\89abcdef. All my t.internet files have been deleted. Could it be norton? shall i re-install it?
 

factor

Thread Starter
Joined
Dec 31, 2002
Messages
69
p.s. i cant find the location of local service in docs+settings, its not there..
 

factor

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Joined
Dec 31, 2002
Messages
69
Thanks Tony, tried the update and that didnt work so im gonna run scan disc and see what tht comes up with..
 
Joined
Dec 9, 2000
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45,855
With Internet Explorer closed, try opening a Command Prompt in XP; you should be at the location:

c:\Documents and Settings\username\>

at that location enter exactly:

rd /s locals~1\tempor~1

and confirm the prompt after entering if the target is correct. This is a more effective method of cleanup. It will delete all files and sub folders. (Don't worry they will be recreated in usage)

enter exit to close the command prompt window
 

factor

Thread Starter
Joined
Dec 31, 2002
Messages
69
Thanks Rog, but ive solved it. Tony, thanks for the link, it helped a lot. i ran check disc and it deleted 3 index entries. the problem file was 'A0003973.ini. in index 130 of 40430' whatever that is. all i know is it is an initialization file. ran norton again and it works fine..
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
You're welcome.

The Symantec Knowledge Base is usually very helpful.
 
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