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(Resolved) Director Player 6.0

Discussion in 'All Other Software' started by Jimtalbert, Jun 16, 2002.

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  1. Jimtalbert

    Jimtalbert Thread Starter

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    I am trying to install scanner software under Windows XP for my HP1100Ase printer/scanner. The setup program will not run, producing an error message from "Director Player 6.0", whatever that is. I have a feeling it is a Windows program but can't be sure.
    The message says, "This program requires at least 3MB of free virtual memory to run." I have 1GB of RAM and much more than 3MB of virtual memory available. I have installed numerous other software packages and have never received this error on any other installation.
    I have searched the web for this error message and found it on a MS web page related to its involvement with Encarta. However, the MS solution is to provide the necessary virtual memory.
    HP has been no help whatsoever. They say I should check with the provider of Director Player 6.0.
     
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  3. eddie5659

    eddie5659 Moderator Malware Specialist

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  4. Jimtalbert

    Jimtalbert Thread Starter

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    And a Hiya back to ya, Eddie! Thanks for your input. I'm beginning to think maybe virtual memory is involved after all. I'll check and see what my setting is and post the results.
     
  5. Jimtalbert

    Jimtalbert Thread Starter

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    Eddie, that was a partial solution to my problem. The setup.exe program finally ran when I REDUCED (can you believe that?) the minimum virtual paging memory to 500MB or below. Anything above 525MB produces the error message.
    I'm not out of the woods yet, however. Even though setup runs after the virtual memory change, it fails later indicating that there is not enough space on the 'target drive' for the files. It didn't give me a chance to specify the target drive. I assume it is targeting C: which has 77GB of free space. I've contacted HP once again and their solution is to copy everything from the CD to C: and try to run from there. What a crock! I'll post later whether that works.
    Thanks again for your help because with it I'm getting there bit by bit...
     
  6. Jimtalbert

    Jimtalbert Thread Starter

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    Well, it's over. After I reduced the initial size of my virtual memory from 1536MB to 525MB to get the program to run from the CD, I got another error message when the installation was at 36% saying there was not enough space on the 'target drive' to copy the files (my C: has 77GB of free space). HP said copy everything from the CD to C: and run the program from there. That worked. I'm going to try to get HP to give this information to all their tech support people and put it in their knowledge base, but you know what the chances of accomplishing that are!
    Thanks for everyone's help!
     
  7. eddie5659

    eddie5659 Moderator Malware Specialist

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    Hiya

    Glad its all working now.

    I know what you mean about telling HP support. I did that at work, when one of our pc's had sp.dll. (not nice)

    Not in the IT dept, but told them, and they asked me how to get rid of it.

    That was my day to be smug :D

    eddie
     
  8. LadyAudio

    LadyAudio

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    Does anyone still have that Google page from above? It's now a 404 (not found) and I'd really love to know what to do. I've got the same Director Player issue and searching for a resolution. Thanx much
     
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