[Resolved] Download Problem

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jackpan

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Jul 11, 2002
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Recently went to the Microsoft website to download an update. To my surprise no dialog box appeared asking to "download from current location" or "save to disk". The download however was running. When the download completed, the page I was on was blank giving me no indication the download had finished. I looked everywhere for the file, but could not find it. Even checked my temp internet folder. My Operating System is Win98SE. Any suggestions would be appreciated.
 
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I don't know why you didn't get the "save to disk" option. Can you right click on the update download and select "save target as"?

You don't have any download managers running do you?
 

flavallee

Trusted Advisor
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May 12, 2002
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First Name
Frank
Jackpan:

If I'm understanding you correctly, you were trying to download and install an update from the Windows update site?

If that's the case, you won't be given the option of opening it or saving it to disk. The download process will start automatically. Once it finishes, the install process will start automatically. Once it finishes, you should receive a prompt that the install was successful, or it failed.

Before you attempt to download and install any updates from the Windows updates site, make sure to close your antivirus program and any other unnecessary programs running in the background.


Frank's Windows 95/98 Tips
 

jackpan

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191
The download produced no dialog box or prompts of any kind. Normally it will show the download while in progress and eventually say installation complete or restart computer. This time it displayed nothing. I went into my Windows Update installation history to see if it succeeded or failed. The was no entry for the update.
No download manager is installed and no programs were running in background.
 
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After you click "install now", do you get a EULA license prompt to OK?

If not see this winup troubleshoot note: Eula does not pop up...

http://v4.windowsupdate.microsoft.com/troubleshoot/

You may also have some other filter or pop-up blocker getting in the way.

See also: "Download stops or freezes. The Windows Update - Web Page Dialog window appears but download never starts"
 

jackpan

Thread Starter
Joined
Jul 11, 2002
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191
Hello again. Thanks for the info. Let me rephrase my problem. When "install now" is clicked, nothing appears. I have no options to choose from. There is an information line that runs horizontally directly above the start button across the bottom of the monitor. After clicking install now a message appears saying "downloading (name of the file)". When the download completes, message changes to "done". No message or option is displayed. I wrote down the name of the file it was attempting to download and did a "find" on the file name and ".exe" statement. Neither existed.

What I was attempting to download was an upgrade of my media player from 6.4 to 7.1. I was not attempting to download a critical update.

I bookmarked Frank's tips and the Microsoft troubleshoot page.

Thanks for both tips.
 

jackpan

Thread Starter
Joined
Jul 11, 2002
Messages
191
Thanks again for the info. That particular download worked. I'll see what happens when I need another file downloaded. Until then we can put this thread to bed. Good talking to you.
 
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45,855
Okedoke, glad to hear that. I'll put a 'resolved' on it but you can always post back and continue and we'll "unresolve" it if you like.

You're welcome for the help.
 

jackpan

Thread Starter
Joined
Jul 11, 2002
Messages
191
I'm afraid we have to "unresolve" this thread. I found the problem but not the solution. Here we go. I went to Microsoft Update again to download any small file and try to track where it went. While the file was downloading (still with no dialog box) I wrote down the name of the file being downloaded. The filename appears just above the start button along the status bar. When the download completed I did a find on the filename. The file was sent to the following folder:

C:Windows / Local Settings / Temp Internet files

I sorted the file by date (last accessed) and there it was. Somehow the download is defaulting to my temp internet folder. Perhaps this is why I do not receive a dialog box before the download begins. Maybe there is an Explorer option that has to be changed. I just don't know. Any ideas? Thanks.
 
Joined
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45,855
When you don't get a 'download folder to specifiy' dialog it is normal for the download to go to the internet temp folder. If these are full setup files that complete their downloads (they will have typical "setup icons"), you could run them manually from there, or better yet copy them to a permanent folder.

However you should be getting that "eula" agreement to acknowledge and then the install should automatically begin.

I do so little downloading from the update site myself, that I don't remember exactly the order of things.

Give us a copy/paste of a HijackThis Scanlog so we can see if anything might be interfering with that pop-up dialog.

http://www.tomcoyote.org/hjt/
 

jackpan

Thread Starter
Joined
Jul 11, 2002
Messages
191
Here it is!

Logfile of HijackThis v1.97.3
Scan saved at 10:22:39 AM, on 10/14/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\POINT32.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\MSWHEEL.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\RAMBOOSTER\RAMBOOSTER.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\system32\search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://ie.searchforge.com/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.searchforge.com/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.searchforge.com/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\system32\search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.searchforge.com/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://www.search-2003.com/
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?656387 (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?656387 (obfuscated)
R3 - URLSearchHook: MailTo Class - {01A9EB7D-69BC-11D2-AB2F-204C4F4F5020} - C:\WINDOWS\SYSTEM\ASTCTL32.OCX
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1.1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MICROS~2\point32.exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O9 - Extra button: TREND MICRO HouseCall (HKLM)
O9 - Extra button: NeoTrace It! (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .EXE: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O15 - Trusted Zone: *.msn.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/2...apple.com/qt503/us/win/QuickTimeInstaller.exe
O16 - DPF: {7823A620-9DD9-11CF-A662-00AA00C066D2} (PopupMenu Object) - http://activex.microsoft.com/activex/controls/iexplorer/x86/iemenu.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {6FB9FE59-7D3B-483D-9909-C870BE5AFA1F} (DiskHealth Class) - http://www.pcpitstop.com/pcpitstop/diskhealth.cab
O16 - DPF: {78960E0E-0B0C-11D4-8997-00104BD12D94} (AV Class) - http://pcpitstop.com/antivirus/PCPAV.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37862.7754976852
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181/chaincast/proxy/CCMP.cab
O16 - DPF: {F8F88D0D-E455-11D6-B547-00400555C7FB} (DiskHealth2 Class) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4259/mcfscan.cab
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://www.officeupdate.com/productupdates/content/opuc.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.dell.com/us/en/systemprofiler/SysProfLCD.CAB
O16 - DPF: {7ED7005B-4AF6-4CFF-9AE0-F243C4B8260F} (HouseCallButton.setup) - http://de.trendmicro-europe.com/file_downloads/common/housecall/HouseCallButton.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/0fb5e03023def1/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebproducts/SmileyCentralInitialSetup1.0.0.5.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = ntplx.net
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 204.213.176.1,204.213.176.2
 

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Messages
45,855
Well this is probably a side-bar to the main problem, but you have evidence of a search page hijacking there. This looks like one of those associated with CoolWebSearch.

First run the Coolwebshredder application available here:

http://www.spywareinfo.com/~merijn/

Then check and "fix" these entries in the HijackThis scanlog. close any browser windows before clicking "fix":

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\system32\search.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://ie.searchforge.com/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.searchforge.com/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.searchforge.com/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\system32\search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.searchforge.com/search.html

R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?656387 (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?656387 (obfuscated)

R3 - URLSearchHook: MailTo Class - {01A9EB7D-69BC-11D2-AB2F-204C4F4F5020} - C:\WINDOWS\SYSTEM\ASTCTL32.OCX

^^^ I'm not sure if this is "legit" or not. If you did not create it and don't know what did, delete it as well.

This is unlikely to resolve the "download" problem at Windows update.

Have you located one of the downloaded files and verified whether it is in fact a complete setup file that can be executed?

Are your Security options in Internet Explorer all set to the "defaults"? Security > Custom Level.
 

jackpan

Thread Starter
Joined
Jul 11, 2002
Messages
191
Didn't mean to put you thru so much work. I appreciate your efforts. Here goes:

Ran Coolwebshredder. Found 12 problems. All were shredded.

Located downloaded files. Was able to install. Same problem exists. File is being still sent to:

C:\Windows\Local Settings\Temporary Internet Files.
Have to do a "Find" in order to locate.

Security options are set to default. Nothing is set to a custom level.

I saved the best for last. Ran "Hijackthis" again after running shredder. Guess what? The results had fewer entries than the original. I wonder if the shredder eliminated some of the entries?

Thanks again for your time and patience.
 
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