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[Resolved] Download Problem

Discussion in 'Earlier Versions of Windows' started by jackpan, Oct 9, 2003.

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  1. jackpan

    jackpan Thread Starter

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    Recently went to the Microsoft website to download an update. To my surprise no dialog box appeared asking to "download from current location" or "save to disk". The download however was running. When the download completed, the page I was on was blank giving me no indication the download had finished. I looked everywhere for the file, but could not find it. Even checked my temp internet folder. My Operating System is Win98SE. Any suggestions would be appreciated.
     
  2. Rollin' Rog

    Rollin' Rog

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    I don't know why you didn't get the "save to disk" option. Can you right click on the update download and select "save target as"?

    You don't have any download managers running do you?
     
  3. flavallee

    flavallee Trusted Advisor

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    Frank
    Jackpan:

    If I'm understanding you correctly, you were trying to download and install an update from the Windows update site?

    If that's the case, you won't be given the option of opening it or saving it to disk. The download process will start automatically. Once it finishes, the install process will start automatically. Once it finishes, you should receive a prompt that the install was successful, or it failed.

    Before you attempt to download and install any updates from the Windows updates site, make sure to close your antivirus program and any other unnecessary programs running in the background.


    Frank's Windows 95/98 Tips
     
  4. jackpan

    jackpan Thread Starter

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    The download produced no dialog box or prompts of any kind. Normally it will show the download while in progress and eventually say installation complete or restart computer. This time it displayed nothing. I went into my Windows Update installation history to see if it succeeded or failed. The was no entry for the update.
    No download manager is installed and no programs were running in background.
     
  5. Rollin' Rog

    Rollin' Rog

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    After you click "install now", do you get a EULA license prompt to OK?

    If not see this winup troubleshoot note: Eula does not pop up...

    http://v4.windowsupdate.microsoft.com/troubleshoot/

    You may also have some other filter or pop-up blocker getting in the way.

    See also: "Download stops or freezes. The Windows Update - Web Page Dialog window appears but download never starts"
     
  6. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
  7. jackpan

    jackpan Thread Starter

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    Hello again. Thanks for the info. Let me rephrase my problem. When "install now" is clicked, nothing appears. I have no options to choose from. There is an information line that runs horizontally directly above the start button across the bottom of the monitor. After clicking install now a message appears saying "downloading (name of the file)". When the download completes, message changes to "done". No message or option is displayed. I wrote down the name of the file it was attempting to download and did a "find" on the file name and ".exe" statement. Neither existed.

    What I was attempting to download was an upgrade of my media player from 6.4 to 7.1. I was not attempting to download a critical update.

    I bookmarked Frank's tips and the Microsoft troubleshoot page.

    Thanks for both tips.
     
  8. Rollin' Rog

    Rollin' Rog

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    Well it doesn't solve your Windows Update problem, but a better place to download Windows Media Player stuff is the "Download Center" . I believe you can use the right click, save target as method there, at least it presented a save to folder dialog when I tried it:

    http://www.microsoft.com/windows/windowsmedia/download/default.asp
     
  9. jackpan

    jackpan Thread Starter

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    Thanks again for the info. That particular download worked. I'll see what happens when I need another file downloaded. Until then we can put this thread to bed. Good talking to you.
     
  10. Rollin' Rog

    Rollin' Rog

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    Okedoke, glad to hear that. I'll put a 'resolved' on it but you can always post back and continue and we'll "unresolve" it if you like.

    You're welcome for the help.
     
  11. jackpan

    jackpan Thread Starter

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    I'm afraid we have to "unresolve" this thread. I found the problem but not the solution. Here we go. I went to Microsoft Update again to download any small file and try to track where it went. While the file was downloading (still with no dialog box) I wrote down the name of the file being downloaded. The filename appears just above the start button along the status bar. When the download completed I did a find on the filename. The file was sent to the following folder:

    C:Windows / Local Settings / Temp Internet files

    I sorted the file by date (last accessed) and there it was. Somehow the download is defaulting to my temp internet folder. Perhaps this is why I do not receive a dialog box before the download begins. Maybe there is an Explorer option that has to be changed. I just don't know. Any ideas? Thanks.
     
  12. Rollin' Rog

    Rollin' Rog

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    When you don't get a 'download folder to specifiy' dialog it is normal for the download to go to the internet temp folder. If these are full setup files that complete their downloads (they will have typical "setup icons"), you could run them manually from there, or better yet copy them to a permanent folder.

    However you should be getting that "eula" agreement to acknowledge and then the install should automatically begin.

    I do so little downloading from the update site myself, that I don't remember exactly the order of things.

    Give us a copy/paste of a HijackThis Scanlog so we can see if anything might be interfering with that pop-up dialog.

    http://www.tomcoyote.org/hjt/
     
  13. jackpan

    jackpan Thread Starter

    Joined:
    Jul 11, 2002
    Messages:
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    Here it is!

    Logfile of HijackThis v1.97.3
    Scan saved at 10:22:39 AM, on 10/14/03
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\POINT32.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\MSWHEEL.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\PROGRAM FILES\RAMBOOSTER\RAMBOOSTER.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\system32\search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://ie.searchforge.com/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.searchforge.com/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.searchforge.com/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\system32\search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.searchforge.com/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://www.search-2003.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?656387 (obfuscated)
    R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?656387 (obfuscated)
    R3 - URLSearchHook: MailTo Class - {01A9EB7D-69BC-11D2-AB2F-204C4F4F5020} - C:\WINDOWS\SYSTEM\ASTCTL32.OCX
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1.1\SDHELPER.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
    O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MICROS~2\point32.exe
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O9 - Extra button: TREND MICRO HouseCall (HKLM)
    O9 - Extra button: NeoTrace It! (HKCU)
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O12 - Plugin for .EXE: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
    O15 - Trusted Zone: *.msn.com
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/2...apple.com/qt503/us/win/QuickTimeInstaller.exe
    O16 - DPF: {7823A620-9DD9-11CF-A662-00AA00C066D2} (PopupMenu Object) - http://activex.microsoft.com/activex/controls/iexplorer/x86/iemenu.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
    O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
    O16 - DPF: {6FB9FE59-7D3B-483D-9909-C870BE5AFA1F} (DiskHealth Class) - http://www.pcpitstop.com/pcpitstop/diskhealth.cab
    O16 - DPF: {78960E0E-0B0C-11D4-8997-00104BD12D94} (AV Class) - http://pcpitstop.com/antivirus/PCPAV.CAB
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37862.7754976852
    O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
    O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181/chaincast/proxy/CCMP.cab
    O16 - DPF: {F8F88D0D-E455-11D6-B547-00400555C7FB} (DiskHealth2 Class) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4259/mcfscan.cab
    O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://www.officeupdate.com/productupdates/content/opuc.cab
    O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.dell.com/us/en/systemprofiler/SysProfLCD.CAB
    O16 - DPF: {7ED7005B-4AF6-4CFF-9AE0-F243C4B8260F} (HouseCallButton.setup) - http://de.trendmicro-europe.com/file_downloads/common/housecall/HouseCallButton.CAB
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/0fb5e03023def1/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebproducts/SmileyCentralInitialSetup1.0.0.5.cab
    O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = ntplx.net
    O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 204.213.176.1,204.213.176.2
     

    Attached Files:

  14. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Well this is probably a side-bar to the main problem, but you have evidence of a search page hijacking there. This looks like one of those associated with CoolWebSearch.

    First run the Coolwebshredder application available here:

    http://www.spywareinfo.com/~merijn/

    Then check and "fix" these entries in the HijackThis scanlog. close any browser windows before clicking "fix":

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\system32\search.html

    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://ie.searchforge.com/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.searchforge.com/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.searchforge.com/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\system32\search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.searchforge.com/search.html

    R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?656387 (obfuscated)
    R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?656387 (obfuscated)

    R3 - URLSearchHook: MailTo Class - {01A9EB7D-69BC-11D2-AB2F-204C4F4F5020} - C:\WINDOWS\SYSTEM\ASTCTL32.OCX

    ^^^ I'm not sure if this is "legit" or not. If you did not create it and don't know what did, delete it as well.

    This is unlikely to resolve the "download" problem at Windows update.

    Have you located one of the downloaded files and verified whether it is in fact a complete setup file that can be executed?

    Are your Security options in Internet Explorer all set to the "defaults"? Security > Custom Level.
     
  15. jackpan

    jackpan Thread Starter

    Joined:
    Jul 11, 2002
    Messages:
    185
    Didn't mean to put you thru so much work. I appreciate your efforts. Here goes:

    Ran Coolwebshredder. Found 12 problems. All were shredded.

    Located downloaded files. Was able to install. Same problem exists. File is being still sent to:

    C:\Windows\Local Settings\Temporary Internet Files.
    Have to do a "Find" in order to locate.

    Security options are set to default. Nothing is set to a custom level.

    I saved the best for last. Ran "Hijackthis" again after running shredder. Guess what? The results had fewer entries than the original. I wonder if the shredder eliminated some of the entries?

    Thanks again for your time and patience.
     
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