1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

[Resolved] downloading problem

Discussion in 'Earlier Versions of Windows' started by 4docj, Oct 4, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. 4docj

    4docj Thread Starter

    Joined:
    Jan 24, 2000
    Messages:
    30
    I am trying to upgrade adobe acrobat and keep getting the following error message. Any suggestions on how to repair this? Running win98, IE5.5. Thanks in advance.

    IEXPLORE caused an invalid page fault in
    module PLUGIN.OCX at 0167:036e9ac7.
    Registers:
    EAX=00000002 CS=0167 EIP=036e9ac7 EFLGS=00010206
    EBX=0473268c SS=016f ESP=0058c7d0 EBP=0058c860
    ECX=0058c8a4 DS=016f ESI=0058c8a4 FS=0daf
    EDX=00000062 ES=016f EDI=04099ed4 GS=0000
    Bytes at CS:EIP:
    ff 50 50 bf 80 01 04 00 3b c7 0f 85 09 01 00 00
    Stack dump:
    04099ed4 047326b4 0058c8c4 0473268c 00010000 181fffff 0002e234 a81c0002 00000d4a 016f0000 00020000 00000a70 00000000 00000000 0002e234 e1d80000
     
  2. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    Try running this repair tool:

    Internet Explorer 5.x/6.x comes with a repair tool. To use it, go to the Add/Remove Programs Control Panel; Scroll and click to highlight 'Microsoft Internet Explorer 5/6.x' in the Install/Uninstall window; Then click on the Add/Remove button; Select 'Repair' the current installation of Internet Explorer radio button; Click on OK. Restart your computer when prompted.
     
  3. 4docj

    4docj Thread Starter

    Joined:
    Jan 24, 2000
    Messages:
    30
    tried repairing IE, still no luck. Any other suggestions?
     
  4. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    Does Internet Explorer (IE) just do this error only when you're trying to update Adobe Acrobat, when you start Adobe? Just decline.

    It might be Adobe not IE
     
  5. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    How are you downloading the Adobe update?

    Can you right click on the download url and select "save target as" ? Select a download folder for the setup file and run the setup off the hard drive.

    If that works, I think I know what the problem is:

    http://forums.techguy.org/showthread.php?postid=247841#post247841

    Could be a variation of the above issue, just delete the registry entry pointed to.
     
  6. 4docj

    4docj Thread Starter

    Joined:
    Jan 24, 2000
    Messages:
    30
    I think its IE because I've found the same error message with other downloads, not just adobe.

    I was attempting to download from the adobe website directly. It won't allow "saving target as" when right clicking on the url.

    Any other suggestions would be appreciated. ...
     
  7. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    Scan for Virus, Trojan or Variant for free on-line at the Trend Micro website using PC-cillin, Click Here
     
  8. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    Ensure you're running a hardware or software firewall, if you aren't get free Sygate from http://download.com, type, sygate, in the Search box and press Enter. You must be on-line while installing Sygate.
     
  9. 4docj

    4docj Thread Starter

    Joined:
    Jan 24, 2000
    Messages:
    30
    Thanks for your input.

    RollinRog - I followed the instructions on the post you referred me to, deleted the "extension" folder. It seems to have worked.

    Downloaded adobe... no problems.

    Much appreciated...
     
  10. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Great! Sometimes old Quicktime and other entries get left there which are no longer valid and seem to get in the way of downloads. The right click method bypasses it when it can be done, but as you found that is not always possible.
     
  11. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/169546

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice