1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

(Resolved) E-mail no transfer when Norton AV scans e-mail

Discussion in 'All Other Software' started by Alex Ethridge, Nov 5, 2002.

Thread Status:
Not open for further replies.
Advertisement
  1. Alex Ethridge

    Alex Ethridge Thread Starter

    Joined:
    Apr 10, 2000
    Messages:
    9,013
    I use Eudora Pro version 5.1 and Norton Antivirus 2003. If I set Norton Antivirus to scan e-mail, my Eudora simply "cannot find the server" because "connection closed by foreign host".

    Additional Info: There is no mail to transfer so it is not an issue of a virus in a mail. Also, I found this; but, it doesn't tell me anything that helps me solve the problem:
    http://home.montrose.net/support/w9x/norton.html

    For the time being, I have disabled e-mail scanning in hope that a solution will soon be found.

    Does anyone have any ideas on this one?
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    32,961
    Hiya

    been scouring Eudora support, but not much help. However, I found this in the newsgroups:

    http://groups.google.com/[email protected]&rnum=5

    And there are no current patches fro Eudora

    Regards

    eddie
     
  3. Alex Ethridge

    Alex Ethridge Thread Starter

    Joined:
    Apr 10, 2000
    Messages:
    9,013
    Well, it seems like Norton would have corrected this problem by this version, 2003. But, I guess they didn't.
     
  4. Herring

    Herring

    Joined:
    Aug 18, 2000
    Messages:
    26
    I know this is an issue with Outlook Express, but have never heard of it with Eudora.
    Open Eudora (I'm using v 5.02)
    Try going to Tools|Personalities.
    Highlight the Personality that's not working (Dominant by default).
    Right-click on it and select Properties.
    In the Generic properties tab make sure that in the SMTP Server field, there is no mention of Norton or 127.0.0.1... it should be just something like smtp.yourisp.com
    Now click on the Incoming mail tab and make sure there is no mention of Norton in there either. It should also be something like
    pop3.yourisp.com

    (See your ISP documentation for SMTP and POP server names if you don't know what they should be.)

    Hope that helps.

    EDIT: I don't use Norton. AVG (from www.grisoft.com) email plugin works just fine along with Eudora, and is only activated when you receive or send mail, thus not using up system resources.
     
  5. Alex Ethridge

    Alex Ethridge Thread Starter

    Joined:
    Apr 10, 2000
    Messages:
    9,013
    Checked it. Everything is as it should be.
     
  6. Alex Ethridge

    Alex Ethridge Thread Starter

    Joined:
    Apr 10, 2000
    Messages:
    9,013
    Weird stuff--I just removed and then reinstalled Norton Antivirus 2003. My e-mail is now being scanned successfully.

    The reason I removed and reinstalled had nothing to do with the e-mail problem posted earlier. I was working on something else, entirely. Suddenly, I noticed a message from Norton Antivirus every time I sent/received mail. I investigated and saw it is working.
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/102607

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice