[Resolved] frustrated {install problems}

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Gilbert01

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I am trying to format a Hp 4533 with AMD k6 and 64 mb ram. I don't have restoration cd and I am trying a complete install of 98se. I have fdisk the partition and I have formatted the C: drive twice. I get to the windows setup and go through the steps to set it up and it locks up on me before I even get done with the process. It's like I am pushing on the gas and going nowhere. I had this happen once before with a compaq and had to copy files from the restoration cd and then install because everytime I went to install it would lock up on me I have limited all resources at the moment and don't know what else to do please help.

Thankyou,
Gilbert
 

Gilbert01

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Apr 29, 2001
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Do I have to have the restore disk to perform this task. It seems that all hp and compaq's you can't do anything without the restore disk.

Thank you,
G-DOG
 
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If you are talking about copying WinSE cab files to the hard drive, you should be able to do it after your fdisk and format. Just start with your boot disk and note the drive letter assigned the cd-rom. It will probably be 'e'

If you are talking about the acpi problem, I'm not sure what to tell you about that, a BIOS flash may be needed and I have no experience in giving such advice. However if you know how to access the BIOS (try pressing the DEL key immediatelly at Boot), you can try setting ACPI to disabled or 'No'. In BIOS setup look for a Power Management setup page.

By the way, you should also make sure that antivirus protection is turned off in the BIOS, this could be a source of problems.
 

Gilbert01

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Plus when you hit control alt delete and try to reboot it will reboot but the video card won't kick in. You have to manually shut down the pc competely before the video card will kick in.

G-DOG
 

Gilbert01

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I placed the copy d:\win98\options\*.* c:\windows\cabs\*.* and keep getting message file not found. Am I entering something incorrectly. Is the drive specification incorrrect or am I just a bit dummy...lol Thankyou for all your help you have been great.

G-DOG
 
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The drive specification may be incorrect. When you booted with the startup disk the normal drive letter that gets assigned your cd-rom drive gets bumped up one. Bryan may have overlooked that when he gave those directions.

Watch the screen when you boot your startup disk and select cd-rom support. The cd-rom drive will probably be assigned the letter 'e'. So the command would be:

copy e:\win98\*.* c:\windows\options\cabs\*.*

you can see what is on the the cd by entering

dir e:\

or dir d:\

(which ever is correct) and see whether there is a "win98" folder there.
 

Gilbert01

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Apr 29, 2001
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well I finally got the cab files transfered. I was getting ready to run the setup for windows and as soon as the screen come up I got an error message saying:

Seneral Protection Fault
in module user.exe at
0001:7317

Then as soon as I touched the mouse it went it to the black ms dos screen and give a new message saying:

Bad fault in ms dos extender

severely confused,
G-DOG
 
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Well that's not a nice one. There is an MS page for it that probably won't be of much use to you, but here it is:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q87239

The most likely causes of the error in my opinion would be either a ram fault or processor (cpu) instability.

This latter can arise from either overheating or in some cases overclocking.

Considering that you have an AMD k6/2 my primary suspicion would be overheating. They are notorious for it.

You may need to open the case and and try putting a fan on it to see if that helps. If you have more than one stick of ram in there, you can try swapping out one at a time.

You can also try entering the BIOS setup and disabling L2 (external cache) during the setup. This has the effect of "underclocking" it. Slows things down, but if you complete setup, you can go back and re-enable it.

You might also try wiping the drive again, creating a new windows directory and recopying those files.
 

Gilbert01

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Apr 29, 2001
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44
I noticed when removing the cover the fan on top of the processor is not moving at all and it was extremely dirty if I replace the fan do u think I could det this thing back to working again. Or is the processor shot. Or is the whole motherboeard shot.

Thanks A Great Deal !!!!
G-DOG
 
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Definitely replace the fan and give it a shot. A lot of folks like to install bigger heat sinks on those AMD's as well; but I'd start with the fan and a good cleaning and see what happens.

I don't think the motherboard's gone or you wouldn't have gotten as far as you did.
 

Gilbert01

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Well I want really thank every one on the site for all the help. I took everything out of the pc and sprayed and cleaned everything real well and got the fan back to working and was able to install windows. I am working on starting to find the drvers now. Thank you for all your help.

HAPPY PERSON NOW,
G-DOG
 
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